Senior Engineer, L2 Application Support (Java)
Senior Engineer, L2 Application Support (Java)
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Salary Not Disclosed
1 Vacancy
Job Description
REQUIREMENTS:
- Total 3 Years experience.
- Strong working experience in L2 application support in enterprise environments.
- Handson experience with incident management root cause analysis (RCA) and coordination with L3 teams.
- Proficiency in troubleshooting Javabased applications (Spring/REST APIs) Angular Oracle and MongoDB.
- Ability to read and analyze logs to identify failure points and provide timely resolutions.
- Familiarity with middleware technologies like JSP JSF and basic Salesforce support.
- Exposure to Mainframe environments (integrationlevel monitoring) is a plus.
- Understanding of ITIL processes especially Incident Problem and Change Management.
- Experience with job scheduling tools and log monitoring systems.
- ITIL Foundation certification is preferred.
- Strong communication and collaboration skills to interface with L1 teams developers and vendors.
RESPONSIBILITIES:
- Provide L2 support for critical applications spanning modern and legacy technologies.
- Perform indepth issue analysis reproduce bugs and liaise with L3 or vendor teams for permanent fixes.
- Monitor application jobs alerts and system health initiating prompt corrective actions when required.
- Support configuration changes releases and validation activities across environments.
- Escalate unresolved issues to L3 with detailed technical analysis and documentation.
- Develop and maintain runbooks knowledge base articles and support documentation.
- Participate in 24x7 support rotation as needed for production environments.
- Assist with deployment verification and environment setup coordination.
- Ensure timely resolution and SLA adherence for support tickets.
- Foster knowledge sharing within the support team and conduct KT sessions when required.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
