IT Support Specialist(8 hours contract work from Office)
IT Support Specialist(8 hours contract work from Office)
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Job Description
Summary*
- Perform onsite analysis diagnosis and resolution of complex desktop problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed.
- Install configure test maintain monitor and troubleshoot end user and network hardware peripheral devices printing/scanning devices presentation equipment software and other products in order to deliver required desktop service levels.
- Address issues around onprem (Hypervisor Storage and networks) and Cloud (AWS & Azure) infrastructure.
- Provide support to Tier 3 teams to address onsite DC issues.
- Receiving and documenting requests for support.
- Updating computer operating systems and other important software as needed.
- Substantiating requests for hardware and software purchases and upgrades if appropriate.
- Providing suggestions on appropriate training for staff.
Responsibilities*
- Clear understanding of troubleshooting principles for Laptops OS Desktop applications.
- Basic understanding of VMWare Storage Network devices AWS/Azure would be strongly preferred.
- Exhibits our core values: Results Orientation Winning Attitude Be One Team Disciplined Execution and Growth Mindset
Qualifications :
Achievements/Goals*
- Ensure smooth onboarding/offboarding/maintenance.
- Support local team for any onsite issues
Qualifications / Requirements*
- Associates degree in a computercentered discipline. Pertinent bachelors degree is strongly preferred.
- Experience as a desktop support technician or equivalent.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type
Full Time
