Sr. Dir., Product Analytics
Sr. Dir., Product Analytics
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Job Description
Sr. Dir. Product Analytics
About the position
We are looking for a strategic and technically adept Sr. Director of Product Analytics (Usage & Adoption) to build and scale our understanding of how users engage and derive value from the ServiceNow AI Platform.
This role will set the strategy and structure to execute multiple highimpact programs using product telemetry across the product and customer lifecycle including governance insights generation & activation and the development of data & AI products. By enabling smarter product decisions improving our understanding of enduser experiences and supporting business growth through data this role will Elevate Product Usage across the enterprise.
Responsibilities
Lead and scale teams & programs responsible for telemetry governance and data quality across the ServiceNow product & platform portfolio
Define and enforce enterprisewide standards for event tracking metadata management and compliance
Own the single pane of glass for usage metrics and benchmarks across products and customer use cases/ segments
Deliver insights scorecards & reporting and analytics for Product Management UX/UI Engineering and PostSales teams
Own product usage feature engineering for ML models and recommendation systems
Deliver proactive and predictive insights to improve product adoption growth and renewals
Partner with business stakeholders and other analytics teams to evolve product usage metrics connect to business outcomes (adoption value renewals upsell crosssell) define and measure action plans
Manage a team of Product Managers Data Engineers BI Developers and Data Scientists
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
15 years of professional experience with extensive experience in the B2C and/or B2B product domain in an analytics or insights leadership capacity.
Extensive Handson experience developing product telemetry strategy and application to insights generation AI/ML model development.
8 years of people management experience leading or influencing technical teams preferably with a global remit.
Ability to communicate with and influence senior business executives and to translate between technical and nontechnical teams.
BA/BS with preferred concentration in business or a quantitative field; Masters degree preferred but not required.
Demonstrated experience working crossfunctionally with business and technical teams.
Passion for and experience in applying AI to business problems in the SaaS product domain.
Ability to manage multiple priorities in a fastpaced environment work collaboratively with crossfunctional teams and ensure high quality deliverables with high attention.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
