Senior Manager, Integrated Communications, Global Workforce Innovation and Culture

What youll do: 

ServiceNows purpose is all about peoplewe make the world work better for everyone. That extends to our culture. We are committed help our people to live their best lives do their best work and fulfill our purpose together. Our approach to how we create belongingone of our core valuesis one important way we deliver on those commitments. We are looking for a rock star innovative communications professional to develop and oversee the strategic integrated communications plan for both ServiceNows Chief Workforce Innovation Officer (CWIO) and our overall Global Workforce Innovation and Culture program and RiseUp with ServiceNow initiative. The ideal candidate will have a strong passion for storytelling and ability to craft emotional AIenabled peoplefocused stories that inspire and engage our target audiencesas well as align to our CWIOs individual voice and opinions. 

The role is responsible for the CWIOs executive messaging platform aligning it to ServiceNows brand voice and business strategies as well as strategic plans to advance these narratives across employee experiences external speaking opportunities thought leadership content and bylines and executive social media. Youll also lead our strategic integrated communications plan for our Global Workforce Innovation and Culture program including programs and experiences to bolster belonging internally as well amplifying our RiseUp with ServiceNow initiative (our global talent movement focused on workforce advancement for untapped talent). The role regularly collaborates with other ServiceNow teams such as Public Relations Content/Thought Leadership Social Media Global and Regional Employee Communications and Brand/Marketing to create and amplify measurable results. 

The role is ideal for a seasoned communications leader who has a proven track record of compelling concise content and who is experienced in advising executives on their internal/external communications. We are looking for someone who skillfully manages competing priorities is a quick and creative thinker can navigate tricky situations with ease calm under pressure excels at building relationships is process oriented brings rigorous attention to detail and a sense of urgency to everything they do. 

How youll do it: 

Strategy: 

• Serve as the communications lead for the CWIO and CWIC team by building and executing a strategic integrated communications plan. This includes developing a thoughtful executive brand framework to ensure our CWIO is engaging in the right events forums and channels to deliver the ServiceNow story including our AI enablement narrative and our external investments through RiseUp with ServiceNow. 

• Design and produce executive visibility programs that turn ideas into compelling narratives frameworks and creative storytelling concepts across speaking opportunities social and thought leadership content and more. 

• Deliver executivelevel work products including scripts speeches videos and social media amplification plans. 

• Prepare executives with rehearsals scripts storyboards etc. while project managing the overall communications schedules. 

• Establish and design processes to ensure timely execution through final publication and governance of all content. 

• Develop communication strategies on issues related to workforce advancement and our peoplefirst culture.  

Visibility and collaboration: 

• Serve as a resource across the Global Communications team to ensure message alignment and consistency across all audiences including employes customers partners and communitybased organizations. 

• Partner with the CEIOs office including the Chief of Staff and GWIC leadership team to align and amplify the CWIO and GWICs strategy and vision connecting dots between the function to other stakeholders across the business. 

• Work closely with the People organizations leaders to ensure strong message alignment with the Chief People and AI Enablement Officers platform and calendar of upcoming events social activations and content plan. 

• Partner with others across the team to ensure alignment and impact to our Culture People Pact people program communications. 

• Manage and engage with communications agencies and contractors on a variety of projects and initiatives. 

• Align and collaborate with Public Relations Content/Thought Leadership Social Media Global and Regional Employee Communications and Brand/Marketing. 

Project management: 

• Drive the project management and strategy of ServiceNows Global Impact and Culture Report alongside our Global Impact team which includes working cross functionally with internal teams to build content representative of our full workforce. 

• Partner closely across the People team and their executive/functional comms leads to understand how programs and initiatives impact the Global Workforce Innovation and Culture strategy and incorporate learnings into the CWIOs communication plan. 

• Leverage listening tools analyze insights and iterate communications plans as part of continuous improvement. 

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 12 years corporate communications public relationsmarketingor executive communications experience 

• Experience with culture social impact community and issue management communications and programs 

• Ability to flex with fast growth and frequent change respond to crises and adapt plans and approaches in realtime (experience in a hypergrowth tech company is a plus) 

• Experience building and executing a multifunctional communications strategy 

• Experience crafting executivelevel thought leadership and social strategies aligned to external visibility programs 

• Experience working in a matrixed environment; strong crossfunctional collaboration skills and ability to drive coordination across stakeholders (experience working with a global perspective is a plus) 

• Business maturity and experience working with senior executives 

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables 

• Ability to manage multiple communication projects simultaneously and drive strong workback plans designed to drive measurable goals and business outcomes. 

• Can collaboratively work with CSuite leaders their teams agency partners business partners and vendors are important. 

• Strong natural ability to identify develop and tell a great story across multiple media 

• BS/BA degree strongly recommended MBA or an advanced degree recommended 

JV20

For positions in this location we offer a base pay of $137500 $240700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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