Customer Service Representative
Customer Service Representative
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Job Description
The ideal candidate will perform specialized duties relating to assisting supporting and resolving internal and external customers needs. This person problem solves and works independently generates and analyzes various metric reports. Will aim to improve processes and recommend department improvements.
- To ensure ultimate customer satisfaction communicate customer needs to whatever level of the internal organization necessary purchasing fabrication assembly planning traffic distribution quality.
- Expedite and procure work in progress material to enable visibility for satisfying customer demand.
- Coordinate the review of customer incoming orders in terms of pricing specifications account status shipping requirements and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current quality management system.
- Order coordination required for branch business in the areas of specifications product availability shipping commitments and order entry functions. Every attempt is made to accommodate ultimate branch customer needs.
- Continually review and update supply functions with revised customer demand changes and coordinate new promise dates.
- Maximize delivery date integrity on all orders through internal and external communication on schedule dates of the factory work order or purchase order.
- Generate simple quotes for intercompany and external customers.
- Instruct assist and train others in the organization as necessary.
- Liaise with Quality Department on RMA and AQRs.
- Maintain record of all contracts pertaining to the Customer Service Representative accounts meeting current guidelines.
- Additional duties as assigned.
Qualifications :
- Associates degree in business or equivalent work experience with a high school diploma.
- Minimum four years related experience; and experience in an ERP System is required.
- Must be detail oriented and be able to work independently using sound judgment and have the ability to work in cross functional teams.
- Ability to read blueprints identify product lines and answer basic technological questions.
- Bilingual English Spanish is a plus and experience working in a diverse environment is preferred.
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
