Customer Service Representative
Customer Service Representative
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Job Description
Company Details
Preferred Employers Insurance A Berkley Company specializes in providing workers compensation insurance to California business owners. The company serves three major client segments: Small Business Owners MidLarger Businesses and Group Association Members (Programs). The companys distribution partners (agents & brokers) number 400 locations throughout the state. Preferred serves 10000 policyholders and provides medical claims handling and claims management for policyholders as needed to care for injured workers. The company is rated A Superior by industryrating organization AM Best & Company.
The company is an equal opportunity employer.
Responsibilities
The Customer Service Representative is responsible for learning company policy and procedure in relation to policy administration. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit premium accounting and underwriting. The Customer Service Representative must exhibit a degree of competency productivity timeliness and accuracy while exercising appropriate judgment and must also be a team player.
Key functions include but are not limited to:
- Handle phone email and live chat requests in a professional and courteous manner
- Resolve insured broker and claimant inquiries with exceptional customer service
- Process premium audits & payments
- Create payment histories
- Assist callers with Company website and banking site login
- Collaborate with other team members when assistance is needed
- Complete various related tasks and projects as assigned
Qualifications
- Bachelors degree preferred
- Administrative office work experience in the Workers Compensation Insurance Company preferred
- Previous customer service experience
- 2 years office environment work experience
- Strong written and verbal communication skills Spanish speaker a plus
- Proficient with MS Office software and PC applications and systems
- Friendly and enthusiastic
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $17.30$28.84/hourly
Benefits: Health Dental Vision Life Disability Wellness Paid Time Off 401(k) and ProfitSharing plans.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
Unclear Seniority
Employment Type
Unclear
