Restaurant Manager in Training
Restaurant Manager in Training
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Restaurant Manager is responsible for the development of their team by providing strong positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin standards franchisee standards and in compliance with all applicable laws.
Embracing a guestfirst culture is not a strategy; it is the way we should execute our by taking personal responsibility to provide the best guest service inthe industry. Together we can accomplish this by delivering what our guestswant: quality products; fast friendly service; and a clean restaurant. Qualityproducts are prepared using the proper systems and recipes the way the guestordered it. Friendly service starts with you a warm greeting a smile and athank you go a long way. A clean restaurant provides the guest with theatmosphere they want. Lets make their day ... every guest every day.
RESPONSIBILITIES INCLUDE (but not limited to)
Recruit hire train and develop their employees
Communicate job expectations to their employees
Plan monitor appraise and review their employees job performance
Provide coaching and feedback; disciplines when appropriate
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
Maintain safe secure and healthy environment by following and enforcing safety food safety and sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production productivity quality and guest service standards
Complete audits and implement plans to drive system improvements
Control costs to help maximize profitability
Execute all inrestaurant marketing promotions in a timely manner
Execute new product rollouts including team training marketing and sampling
Set sales goals and track results
REQUIREMENTS
- Must be able to lift a minimum of 30 lbs
- Must be able to stand for 6 hours at a time
- Must be authorized to work in the U.S.
- Fluent in English
Guest Focus
Understands and exceeds guest expectations needs andrequirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve the guest experience; asks questionscommits to followthrough
Resolves guest concerns in a timely fashion
Touches tables in the restaurants speaks to guests and asks forfeedback on how they can improve their restaurant operations
Passion for Results
Sets and maintains high standards for self and others acts as arole model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands howhis/her role relates to others
Sets prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliverresults
Seeks ideas and best practices from other individuals teamsand networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems;includes others when necessary
Identifies root cause of a problem and implements a solution toprevent from recurring
Empowers others to make decisions and resolve issues
Identifies obstacles and eliminates road blocks
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty treats otherswith respect keeps commitments
Remains positive in high tension situations
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved ensuring consistencywith policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others
Works collaboratively with employees to create individualdevelopment plans to strengthen employees knowledge and skills
Regularly discusses progress towards goals reviews performanceand adjusts development plans accordingly
Provides challenging assignments for the purpose of developingothers
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for developmentopportunities
Business and Financial Acumen
Understands guest and competition; translates and applies ownexpertise to address business opportunities
Approaches situations with an innovative mind and looks beyondthe obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other keyfinancial measurements in order to identify business trends make adjustmentsaccordingly and set goals and teaches others
Understands analyzes and communicates the keyperformance/profit levers and manages to these measures
WHAT WE OFFER
- We are a family owned and operated business.
- With 200restaurants in our network you will have the opportunity to grow internally and learn new skills
- Competitive salary
- Health insurance
- 401k per company policy
- Two weeks of vacation
- Life/disability insurance
- Outings recognition contests
- Employee discounts and discounted pet insurance
- Complimentary and discounted meals
- Monthly Bonus Plan
With 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employer
Cafua Management Company is an equalopportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department
Required Experience:
Manager
Employment Type
Full-Time
