Manager, Software Quality Assurance & Collaboration Tools

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co. a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services.

Requisition ID :2473

Employment Type :Full Time

Job Category :Information Technology

Work Location :Melville NY (CSC)

State or Province :New York (USNY)

Potential WorkLocation :United States : New York : Melville

BRIEF POSITION SUMMARY:

The Manager Software Quality and Collaboration Solutions will be responsible for overseeing the MSC Software Quality Assurance and the Collaboration Teams along with the Disaster Recovery and Change Management processes. The Manager will be responsible for the strategic direction of the teams and the strategic direction of the companies Disaster Recovery Process and Plan.

DUTIES and RESPONSIBILITIES:

• Responsible for providing direction in the definition implementation and integration of quality principles processes and tools into the design and development of software and IT processes. Ensures that quality methods and procedures are practiced.
• Responsible for researching developing and implementing testing methods and procedures. Ensures that processes are in place for applications and systems so that they comply with established quality standards and meeting the business requirements.
• Responsible for all quality control and coordination of all manual and automated testing and certification of applications systems and networks. Ensure IT products meet the highest quality standards.
• Champions the application of quality principles in IT processes through training meeting and team facilitation and communication programs.
• Mentors team leads on quality principles and project management processes.
• Set longterm goals technical direction and vision for the Quality Assurance Team including test tracking and automation tools.
• Provide recommendations and consulting on methodologies and approaches to improve overall product quality.
• Analyzes bestinclass processes establishes customer satisfaction metrics and understands the interaction and relationship of business operations applications operating systems and network processes.
• Acts as a project leader and a subject matter expert on multiple and complex QA related projects.
• Manage third party partners to ensure delivery of quality products and services. Manages the offshore QA competency. Analyze relationships to identify opportunities for cost savings and leverage.
• Manage longterm vision & execution for nonproduction environment upgrades and data refreshes.
• Develop and Maintain Change Control Processes. Continually reviewing the process for potential improvements.
• Ensure all documentation is maintained for Internal Audit purposes.
• Works closely with Internal Audit and Information security to ensure that all PCI compliance items and SarbanesOxley compliance items are addressed as part of Change Management processes.
• Interface with IT Development and IT Operations Support teams to get necessary data to improve change management quality and supportability.
• Set longterm team goals technical direction and vision for the Collaboration Team.
• Ownership and support of all Collaboration Tools.
• Analyze tools to identify opportunities to replace / expand.
• Build competency using offshore resources for sustainability of IT tools.
• Actively participates in crossfunctional team/task forces working closely with the user community applying an IT/Business perspective to identify and prioritize opportunities for improvement.
• Liaises with and ensures that the IT Services Development team provides cost effective high quality solutions to meet business requirements.
• Provide Leadership in the designing configuring implementing advocating and supporting IT Collaboration Tool development deployment and usage.
• Conducts periodic plan reviews maintains and improves all Disaster Recovery (DR) governance documentation. Develops Disaster Recovery (DR) plans oversees testing emergency response and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective. Maintains and evolves the DR Operating Model templates and tool set. Assists with the maintenance of Crisis Management plans as well as managing response to a business disruption.
• Coordinates testing and ensures completion of DR test documentation including test plans playbooks after action reports issue logs and DR Plan updates.
• Creates strategic relationships with Information Security IT Infrastructure and Operations application teams and thirdparty service providers for ensuring completeness of DR plans.
• Acts as a central point of contact for Disaster Recovery governance with all related areas for technology.
• Identifies assesses and monitors DR risks through remediation.
• Ensures the confidentiality of sensitive information.
• Analyzes bestinclass processes establishes customer satisfaction metrics and understands the interaction and relationship of business operations applications operating systems and network processes.
• Manage department level budgets and project budgets.
• Performs all duties inherent in the position of MSC Manager as defined by the MSC Code of Conduct including hiring termination review and active development of associates toward mutually agreed upon career paths.
• Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSCs mission.
• Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

• Bachelors Degree in Computer Science orrelated degree is required.
• Minimum 3 years managing IT teams with at least two years managing Quality Assurance required
• IT experience in an environment that features large databases high transaction volumes ECommerce and EDI and XML preferred.
• 5 years project management experience is required.
• Vendor and Budget Management experience required.
• Strong team building people management experience and Offshore team experience required.
• Relevant technical professional certifications preferred.
• Experience with SAP highly preferred.

SKILLS:

• Strong understanding of Quality Assurance and System Testing Processes.
• Strong understanding of Testing Automation technology and techniques.
• Proven record of building managing and directing a team.
• Experience with domestic and offshore QA teams.
• Proven ability to influence changes to standards/process/practices.
• Ability to perform well in a crossfunctional role.
• Ability to lead and motivate crossfunctional interdisciplinary teams to achieve tactical and strategic goals.
• Experience in multiple software development product lifecycles from conception to delivery in complex functional and technical environments.
• Solid handson experience in designing developing and maintaining application test/scripts establishing a test and QA infrastructure and test automation.
• Excellent Written communication and documentation skills are required.
• Excellent verbal communications skills are required.
• Strong team building and people management experience is required.

OTHER REQUIREMENTS:

• A valid drivers license and the ability to travel up to 10% of the time are required.

Why MSC
People. Collaboration. Insight. Thats how you build something that works.

Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.

As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.

If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.

Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.