Centralized Sales Lead Development Coordinator
Centralized Sales Lead Development Coordinator
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USD 17 - 18
1 Vacancy
Job Description
At Allstar Services were redefining the roofing and exterior remodeling industry with fastpaced growth and highimpact opportunities. Backed by Morgan Stanley Capital Partners we operate a national network of topperforming residential and commercial roofing companies delivering bestinclass solutions to homeowners and businesses across the U.S.
Were built for momentum and innovation thriving in a highenergy environment where big moves happen fast. With rapid expansion evolving projects and the chance to be part of something scaling at an incredible pace Allstar Services is where you can gain valuable experience in a dynamic industry.
As our Centralized Sales Lead Development Coordinator youll own the critical first touch with incoming leads (e.g. HomeAdvisor Angi Google Local Services) for multiple roofing brands across the brands. Using tools like Hatch youll ensure every lead is handled according to organizational speedtolead goals and enable a seamless handoff to local sales teams. Your speed and professionalism will play a critical role in driving higher appointment conversion rates a better customer experience and unlocking growth across our portfolio.
Key Responsibilities
- Accelerate Lead Response:
- Monitor live aggregator feeds (Hatch CRMs) to pick up new leads instantaneously
- Adhere to speedtolead SLAs (e.g. first outreach within 30 seconds of lead arrival)
- Phone Engagement & Qualification:
- Conduct friendly consultative calls to gather preliminary job details (roof type urgency insurance status)
- Confirm customer availability address and basic project scope
- Enter notes and customer data accurately into Hatch or CRM
- Appointment Scheduling & Handoff:
- Schedule meetings with local sales reps or estimators based on lead location and availability
- Ensure handoff communications (via Hatch notifications or email) are clear complete and timely
- Lead Management & Maintenance:
- Maintain incoming leads within aggregator portals at the top end of the funnel by scoring and disputing leads to promote better lead quality
- Performance Tracking & Continuous Improvement:
- Monitor personal and team speedtolead metrics appointment setrates and lead conversion rates
- Identify common lead objections or patterns; share insights with sales and marketing teams
- Propose process refinements (call scripts followup cadences) to boost engagement and conversion
- CrossBrand Coordination:
- Adapt to brandspecific scripts pricing guidelines and geographic territories
- Maintain strong relationships with regional operations managers to resolve scheduling or qualification questions
Ideal Qualifications
- 12 years of experience in inside sales call center or customerservice rolepreferably with inbound or aggregated lead channels
- Proven ability to consistently meet or exceed rapid response KPIs
- Comfortable juggling multiple tools and dashboards (Hatch CRMs scheduling apps) in a fastpaced environment
- Exceptional telephone presence active listening and empathy with homeowners
- Strong dataentry accuracy and organizational skills
- Selfstarter mindset with a passion for continuous improvement
What We Offer
- Competitive wages performance bonuses tied to conversion metrics
- Comprehensive training on Hatch and our brandspecific processes
- Career growth opportunities across our family of roofing brands
- Collaborative culture with regular feedback and coaching
Ready to make every second count Apply now and help us turn more clicks into customers by being the fastest friendliest first voice they hear!
Benefits:
- Medical Plans: Choose from PPO and HDHP options with competitive premium rates and Health Savings Accounts (HSA).
- Dental and Vision Coverage: Access to preventative restorative and specialty care through innetwork providers.
- 401(k) Retirement Plan: Employer match up to 4% with immediate vesting to help you plan for your future.
- Life Insurance and Disability Coverage: Basic life and AD&D coverage at no cost plus voluntary short and longterm disability plans.
- Paid Time Off and Holidays: Generous PTO allowances to maintain worklife balance.
- Employee Assistance Program (EAP): Confidential support for personal financial and legal issues including counseling and referral services.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care to help manage outofpocket expenses.
- Voluntary Benefits: Critical illness hospital indemnity and accident insurance for added peace of mind.
About Us:
At Allstar Services were redefining the roofing and exterior remodeling industry with fastpaced growth and highimpact opportunities. Backed by Morgan Stanley Capital Partners we operate a national network of topperforming residential and commercial roofing companies delivering bestinclass solutions to homeowners and businesses across the U.S.
Were built for momentum and innovation thriving in a highenergy environment where big moves happen fast. With rapid expansion evolving projects and the chance to be part of something scaling at an incredible pace Allstar Services is where you can gain valuable experience in a dynamic industry.
If youre ready to be part of an industry leader making waves across the country this is your chance to jump in and make an impact.
Visit to view our growing list of brands across the US.
Allstar Home Services (and its subsidiaries) is an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law.
Allstar Home Services seeks to safeguard its employees customers and others while conducting company business. Following a conditional offer of employment all applicants who are offered employment with Allstar will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Allstar Services Equal Employment Opportunity Policy.
Required Experience:
IC
Employment Type
Full-Time
