Utility Billing Services Representative Level I/II
Utility Billing Services Representative Level I/II
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$ 45518 - 62744
1 Vacancy
Job Description
The Position
This is a limited continuous filing exam. Next filing cutoffs are at 5:00 pm on:5/16/25 5/30/25 6/27/25 (final)
Level I $3793.20 $4609.25/month
Level II $4301.25 $5228.70month
Utility Billing Services Representatives perform specialized and complex customer service work in a centralized utilities customer services office dealing with consolidated billing for water wastewater refuse and other fee service billings many of which are mandatory; processes requests for residential and commercial utility services; maintains and researches fiscal service and related records unique to utility services and billing; responds to and reconciles customer service complaints and billing problems; explains utility service billing and collection policies to customers.
Utility Billing Services Representative is a single working class with two salary levels. The level at which initial appointments are made and advancement from the lower to the higher level is at the discretion of the appointing authority providing the minimum qualifications are met.Examples of Knowledge and Abilities
Knowledge of
(Level II/I)- Policies and procedures related to utility billing systems collection and revenue intake and nuisance abatement calls
- Organization and operating details of utility billing
- Basic financial record keeping principles and practices
- Current office practices procedures and basic data processing principles including the use of word processing personal computing equipment or intelligent workstations or terminals
- Basic customer relations techniques for dealing with customers often in situations which may be difficult or confrontational
- Business arithmetic including percentages and decimals
- Correct business English usage
- Basic recordkeeping principles and practices
- Typewriter keyboard
Ability to
(Level II)- Interpret understand explain and apply utility policies procedures rules codes and ordinances
- Establish and maintain effective working relationships with those contacted in the course of work often in stressful situations.
- Develop effective customer relations techniques and skills
- Establish research and maintain computerized records and files and use designated software programs such as spreadsheets databases and word processing systems.
- Operate a variety of office equipment such as calculators computer terminals copy machines microfiche and microfilm readers microfilmer and telephone systems.
- Perform basic accounts receivable tasks revenue support work and statistical reporting; make arithmetic computations rapidly and accurately.
- Communicate clearly orally and in writing.
- Understand and follow written and oral instructions.
- Communicate clearly orally and in writing; make arithmetic computations rapidly and accurately.
- Learn to interpret and apply division policies codes and ordinances.
- Accept training and learn customer relations techniques for dealing effectively with customer inquiries often in stressful situations.
- Learn utility service provisions procedures and rules; learn organization and operation of the utility billing system.
- Learn to establish research and maintain computerized records and files and use designated software programs such as spreadsheets databases and word processing systems.
- Learn to operate a variety of machines microfiche and microfilm readers microfilmer and telephone systems.
- Learn to perform basic accounts receivable tasks revenue support work and statistical reporting.
Employment Qualifications
Minimum Qualifications (Level II)
One year of fulltime paid experience comparable to a Utility Billing Services Representative (Level I) with Sacramento County.
(Level I)
One year of experience performing financial recordkeeping and customer relations activities including giving and receiving information on a daily basis.
Note: If the word experience is referenced in the minimum qualifications it means fulltime paid experience unless the minimum qualification states that volunteer experience is acceptable. Parttime paid experience may be accumulated and prorated to meet the total experience requirements.
Probationary Period
The probationary period for this classification issix (6)months.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application online by 5:00 PM on the posted cutoff date. Clickhereto apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone (916); 711 California Relay Service
InterOffice Mail Code: 094667
- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cutoff date.
- Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cutoff date.
- Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.
Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.
- Supplemental Questionnaires must be submitted by 5:00 p.m. on the cutoff date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
- Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
- Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
- If you have no experience write no experience for the appropriate question.
- For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
- If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cutoff date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Clickherefor Frequently Asked Questions (FAQs)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at orCA Relay 711.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
