End User Support Specialist
End User Support Specialist
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1 Vacancy
Job Description
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Job Description:
Summary
Under routine supervision the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryders business.
Essential Functions
Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS Android tables smartphones Blackberrys Air Cards and hand held scanners to all levels of end users.
Responsible for imaging configuration installation of PCs and end user data recovery.
Utilize IT incident/change/asset management system to document prioritize and track requests.
Install maintain and repair PC hardware (including printers) and software.
Coordinate hardware warranty repairs with the vendor as required.
Additional Responsibilities
Provide Level 2 IT Support to end users with PC hardware software printing mobile devices PC reimages data recovery email and software installations.
Provide hands on IT technical support.
Adherence to IT procedural guidelines and policies.
Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
Provide support during employee relocations and other projects as required.
Ability to provide 7x24 on call support if needed.
Performs other duties as assigned.
Skills and Abilities
Strong oral and written communications skills
Excellent analytical/technical ability and problem solving /troubleshooting skills
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team in a fast paced multitask environment with minimum supervision
Work well under pressure successfully meet schedules work independently while interacting with personnel from differing management levels and produce highquality work with minimal supervision
Flexibility to operate and selfdriven to excel in a fastpaced environment
Highly organized with excellent time management skills
Detail oriented with excellent followup practices
Qualifications
H.S. diploma/GED required
Three (3) years or more experience in IT Support required
Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required
Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook) Internet Explorer Lync and Adobe applications required
Strong intermediate knowledge and experience in troubleshooting network issues TCP/IP DNS and DHCP required
Strong intermediate experience and knowledge in troubleshooting printers required
Experienced utilizing a Help Desk ticketing queue required
DOT Regulated
No
Location:
Must be able to work onsite: Columbus OH
Job Category
User SupportCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$55000.00Maximum Pay Range:
$65000.00Benefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
