Customer Service Representative
Customer Service Representative
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Job Description
As a Customer Service Representative with English you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organizations service standards solve simple customer problems and analyze customer service needs for communication to service and technical departments.
Your responsibilities:
- First point of contact for Customers (via mail and phone)
- Order entry managing and monitoring all orders for customers
- Providing high level of customer service with daily follow ups and clear communication with customers
- Communication and coordination between sales reps customers supply and factory pricing
- Taking responsibility for invoice processing amending invoices issuing credit and debit notes handling nontechnical complains
- Monitor delivery process coordinate deliveries with warehouse and transport company
- Monitor stock situation cooperation with supply and factory
Our requirements:
- Fluent English is a must
- Knowledge of MS Office SAP system would be an advantage
- Availability to work from Monday to Friday on 2 shifts
- Previous customer service experience will be considered an asset
- Organizational interpersonal and communication skills
- Ability to work in international environment across cultures
- Quick learner with competence to resolve queries
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and wellbeing of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
