Expression of Interest: Management Consulting Consultants, Contact Centre experience
Expression of Interest: Management Consulting Consultants, Contact Centre experience
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Job Description
Join a Global Organization digital and experience market leader
Supportive career development plans to help build your career
Flexible work arrangements
The Work:
We are seeking expression of interest for Management Consultants Contact Centre experience excited to transform the experience of Australians by consulting with organizations. We are looking for people passionate about challenging the status quo of Customer Experience in Australia and with the desire to coach organizations through this change.
Responsibilities:
Strategy & Design : Experience with endtoend experience design and architecture. Taking a customer experience strategy and mapping this into a service design channel strategy and then a digital and IT strategy.
Transformation: Experience and knowledge on largescale transformation projects leading with people enabled by process and technology.
Contact Center Operations: A deep understanding of contact center operations including workforce planning and management knowledge management training quality assurance conversational AI data and reporting people and change management. You should be comfortable to consult and advise on the underlying governance and implementation of frameworks and be technology agnostic with an understanding of how automation and GenAI can enable these practices to scale across an organization.
Heres What You Will Need:
Proven experience in service transformation growing and scaling experience centers cost management and uplift customer experience.
Experience of conceptual functionalities within Contact center platforms (examples Genesys AWS Sprinklr Verint Nice) & how they impact and enable customer and employee experiences. IVR management interaction routing agent assist QA Automations.
Understand contact center technology and can translate business requirements into functional and nonfunctional requirements.
Expertise to implement operating models to operationalize a strategy across all business models (B2C and B2B) and channels.
BENEFITS OF WORKING FOR US:
Holistic wellbeing program
18 weeks paid parental leave.
Employee Share Purchase Plan
Structured career development plan
Local and international career opportunities many of our team members have worked across the globe!
Employee recognition program
Flexible Work Arrangements centered around our commitment to supporting the health and wellbeing of our people.
We are a WORK180 Endorsed Employer to see our benefits and policies click here
#LIGM
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day more than 775000 of us help our stakeholders continuously reinvent. Together we drive positive change and deliver value to our clients partners shareholders communities and each believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best Accenture we see wellbeing holistically supporting our peoples physical mental and financial health. We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Accenture to work at the heart of change.Equal Employment Opportunity Statementfor Australia:
At Accenture we recognize that our people are multidimensional and we create a work environment where all people feel like they can bring their authentic selves to work every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in where when and how our people work to ensure that Accenture is an organisation where you can strive for more achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please emailand cite the relevant Job Number or contact us on.
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Required Experience:
Contract
Employment Type
Full-Time
