Deputy General Manager
Deputy General Manager
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
We are seeking a dynamic and experienced PCaaS Leader to head PCAAS operations. In this leadership role he will be responsible for designing managing and scaling PCaaS offerings for clients ensuring operational excellence client satisfaction and strategic growth of the service line.
Key Responsibilities:
Own the complete lifecycle of PCaaS services: strategy operations delivery and continuous improvement.
Lead a team responsible for deployment management support and refresh of enduser devices.
Develop PCaaS solutions and customize offerings to meet diverse client needs.
Establish and monitor KPIs SLAs and service metrics to ensure service quality and efficiency.
Manage relationships with hardware vendors and leasing partners.
Drive automation process optimization and compliance across PCaaS services.
Collaborate with sales and account management teams to support PCaaS presales RFP responses and client presentations.
Ensure security compliance and asset management best practices are embedded into all services.
Budget planning P&L management and cost optimization for the PCaaS portfolio.
Act as the escalation point for operational issues and major incidents.
Stay current with industry trends emerging technologies and service innovation opportunities.
Required Skills and Experience:
1520 years of experience in IT infrastructure management device lifecycle management or enduser computing services with managing largescale PCaaS or DaaS programs.
Expertise in endpoint management tools (Intune SCCM JAMF) and automation workflows.
Expertise in directly working with customer leadership team and managing IT and business expectations.
Strong vendor management experience with OEMs and service partners.
Deep understanding of IT asset management security compliance and ITIL processes.
Proven experience managing budgets financial forecasting and service profitability.
Preferred Qualifications:
Bachelors degree in information technology or related field.
ITIL v4 Certification; PMP or other project management certifications preferred.
Certifications in endpoint management technologies (Microsoft JAMF VMware Workspace ONE).
Strategic thinking with strong operational execution skills.
Excellent clientfacing communication and stakeholder management.
Strong leadership mentoring and teambuilding abilities.
Ability to work in a fastpaced evolving environment with tight deadlines
Disclaimer
HCL Tech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidates pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Key Responsibilities:
Own the complete lifecycle of PCaaS services: strategy operations delivery and continuous improvement.
Lead a team responsible for deployment management support and refresh of enduser devices.
Develop PCaaS solutions and customize offerings to meet diverse client needs.
Establish and monitor KPIs SLAs and service metrics to ensure service quality and efficiency.
Manage relationships with hardware vendors and leasing partners.
Drive automation process optimization and compliance across PCaaS services.
Collaborate with sales and account management teams to support PCaaS presales RFP responses and client presentations.
Ensure security compliance and asset management best practices are embedded into all services.
Budget planning P&L management and cost optimization for the PCaaS portfolio.
Act as the escalation point for operational issues and major incidents.
Stay current with industry trends emerging technologies and service innovation opportunities.
Required Skills and Experience:
1520 years of experience in IT infrastructure management device lifecycle management or enduser computing services with managing largescale PCaaS or DaaS programs.
Expertise in endpoint management tools (Intune SCCM JAMF) and automation workflows.
Expertise in directly working with customer leadership team and managing IT and business expectations.
Strong vendor management experience with OEMs and service partners.
Deep understanding of IT asset management security compliance and ITIL processes.
Proven experience managing budgets financial forecasting and service profitability.
Preferred Qualifications:
Bachelors degree in information technology or related field.
ITIL v4 Certification; PMP or other project management certifications preferred.
Certifications in endpoint management technologies (Microsoft JAMF VMware Workspace ONE).
Strategic thinking with strong operational execution skills.
Excellent clientfacing communication and stakeholder management.
Strong leadership mentoring and teambuilding abilities.
Ability to work in a fastpaced evolving environment with tight deadlines
Disclaimer
HCL Tech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidates pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
Director
Employment Type
Full Time
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