Specialist, Benefits and Communications Support (Hybrid - NJ)
Specialist, Benefits and Communications Support (Hybrid - NJ)
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$ 77700 - 122300
1 Vacancy
Job Description
Job Description
Overview:
As part of the Compensation & Benefits Operations team you play a key role in the exceptional delivery of our Companys Total Rewards program to employees retirees and their families.
The Benefits and Communications Support Specialist is responsible for providing support and advocacy to current and former employees and their families and consulting around our Companys U.S. Active and Retiree Medical Plans and other Health & Welfare plans with a variety of stakeholders. This role requires strong organizational and communication skills empathy ability to work independently while managing multiple priorities and attention to detail. This role will also support the various processes in our benefit programs including our Companys Annual Enrollment Retiree Health Exchange and the Medicare Open Enrollment compliance call center excellence and benefit communications.
Responsibilities:
Employee/Retiree Support:
Support transitioning employees at all levels in their understanding of key compensation and benefits programs at critical moments in their career lifecycle (i.e. retirement separation)
Review research and respond to employee and retiree issues to ensure a seamless participant experience
Participate in the resolution of issues that escalate through the HR Support Center Benefits Support Center or from other stakeholders and further partner with benefit suppliers/carriers to timely resolve escalations review call center resources and conduct monthly call calibrations to ensure continuous improvement in the member experience.
Process emergency benefit enrollments with health plans as needed
Complete required forms for employees (Medicare benefit verifications etc.)
Benefit Plan Support:
Play a pivotal role in our Companys Annual Enrollment process end to end including project oversight vendor integrations system testing and communications.
Support special projects as needed (i.e. M&A union benefits support plan audits and benefits education/outreach)
Review and edit benefit communications including mandatory compliance documents such as SPDs SARs SBCs update vendor websites/portals as needed. review ongoing benefits literature from suppliers test vendor apps links etc.
Partner with other team members in COEs Payroll Legal Labor Relations and the HRBP community regarding various HR inquiries.
Review trends of escalations and work with internal our Company HR Support Center to improve efficiency timely support to employees
Maintain member escalation logs with suppliers and conduct ongoing status calls to ensure continuous improvement in the member experience.
Qualifications:
Strong working knowledge of U.S. benefits programs (medical dental life insurance retiree medical) ERISA ACA Medicare an other U.S. benefit regulations.
Organized effective communicator with the ability to respond to time sensitive complex situations and maintain confidentiality.
Strong written communication skillsability to develop edit and review benefit communications vendor websites/portals review and distribute compliance documentation.
Strong judgment analytical and problemsolving skills proven ability to work independently critical thinking.
Ability to work with all levels of management and external suppliers
Working knowledge of HRIS platforms and other tools (including Workday Fidelity NetBenefits Plan Sponsor tools Excel apps.)
Education & Experience:
Minimum of a Bachelors degree or current in pursuit of degree completion or equivalent relevant work experience.
Minimum of 3 years experience in benefits administration and support or related experience (with Masters degree minimum experience is 1 year.)
MSJR
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.
Learn more about your rights including under California Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5 2023 employees in officebased positions in the U.S. will be working a Hybrid work consisting of three total days onsite per week Monday Thursday although the specific days may vary by site or organization with Friday designated as a remoteworking day unless business critical tasks require an onsite Hybrid work model does not apply to and daily inperson attendance is required for fieldbased positions; facilitybased manufacturingbased or researchbased positions where the work to be performed is located at a Company site; positions covered by a collectivebargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors which may include but not be limited to the primary work location and the chosen candidates relevant skills experience and education.
Expected US salary range:
$77700.00 $122300.00Available benefits include bonus eligibility long term incentive if applicable health care and other insurance benefits (for employee and family) retirement benefits paid holidays vacation and sick days. A summary of benefits is listed here.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
N/AJob Posting End Date:
05/17/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
