Shared Services Specialist
Shared Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description/Responsibilities
The HR Shared Services Specialist provides a wide range of services in support of the HR Operations function and overall HR Service Delivery Model. This role manages critical team member lifecycle processessuch as onboarding orientation internal mobility relocation offboarding and compensation actionswhile collaborating with HR Business Partners COEs managers vendors and team members. The Specialist delivers exceptional customer service efficient request handling and subject matter expertise for supported processes.
Location: Dallas TX
Qualifications/Requirements
Key Responsibilities
- HR Service & Case Management
- Serve as the first point of contact for HRrelated inquiries via calls and case management systems.
- Provide timely accurate and consistent resolution of inquiries related to HR policies payroll benefits and general HR matters.
- Ensure proper escalation and warm handoffs for unresolved or complex issues while maintaining exceptional customer service.
- Document all HR transactions including hires terminations promotions and status changes.
- Team Member Lifecycle Management
- Oversee core HR lifecycle activities: onboarding job transfers compensation changes offboarding and position management.
- Process HR transactions in alignment with company policies and procedures.
- Maintain accuracy and integrity of team member data within HR systems.
- Collaboration & CrossFunctional Support
- Partner with COEs to assist team members with benefits enrollment payroll inquiries tax withholdings and direct deposit setup.
- Work with Payroll to resolve processing errors and discrepancies.
- Development & Performance Support
- Use the Performance Development System (PDS) to support evaluation planning and goal execution.
- Promote widespread adoption of PDS and help strengthen the companys performance culture.
- Use the Career Development System (CDS) to identify training needs and support internal career development through curated learning programs.
- Compliance & Data Integrity
- Maintain confidentiality and uphold data privacy standards in accordance with federal state and local labor laws.
- Ensure accurate and compliant documentation and recordkeeping for all team member information.
- Continuous Improvement
- Identify and recommend opportunities for process improvement and workflow optimization to enhance efficiency and service quality.
Required Experience:
Unclear Seniority
Employment Type
Unclear
