Intake Specialist - Consumer Mediation Unit/Fraud & Consumer Protection Division
Intake Specialist - Consumer Mediation Unit/Fraud & Consumer Protection Division
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Job Description
Introduction
Delawares Attorney General the States chief law enforcement officer has a broad responsibility to combat crime uphold civil rights safeguard families fight fraud and protect consumers in the First State.
In meeting this mission Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal Civil Family Fraud and Consumer Protection and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.
Deputy Attorneys General with critical support from criminal special investigators victim service specialists paraprofessionals and administrative staff prosecute criminal cases enforce consumer laws provide counsel to state agencies ensure the publics access to open government protect the abused and much more.
Summary Statement
Preferred Qualification
- Familiarity with the Delaware Residential LandlordTenant Code
Essential Functions
- Receiving reviewing and processing a high volume of consumer complaints submitted by phone email letter fax or in person.
- Assessing whether complaints are appropriate for informal mediation and communicating with consumers and businesses to seek resolution.
- Conducting basic investigative tasks including document review and online research.
- Referring matters outside the units scope to the appropriate agencies or resources (e.g. Department of Labor for employment issues).
- Accurately documenting case activity using the case tracking system.
- Monitoring and reporting patterns and trends in complaints to management for review.
- Responding to general inquiries from the public and providing relevant consumer information or referrals.
- Participating in consumer education and outreach events including informing the public about their rights scam prevention and DOJ services.
- Performing other duties as assigned.
Job Requirements
- Two years of experience conducting research from multiple sources performing factfinding and followup actions analyzing data and preparing reports letters case files and other administrative documents.
- Two years of experience independently managing a highvolume caseload in a fastpaced environment with minimal supervision and consistent adherence to deadlines and attention to detail.
- Two years experience in coordinating administrative support operations tracking workflow and resolving problems providing guidance and consultation to management customers and others on administrative matters.
- One year experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
- One year experience in using standard computer software programs for word processing spreadsheets or databases.
Additional Posting Information
- Please be sure to upload a recent copy of your resume as you complete the application process for this posting.
- This position is exempt from the State of Delaware Merit System.
Conditions of Hire
- Criminal background check: A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
- Applicants must be legally authorized to work in the United States.
Benefits
Department of Justice Benefits Include:
- May be eligible Loan forgiveness (State and Federal).
- State of Delaware healthcare plan.
- State of Delaware pension plan.
- Over 4 weeks of vacation per year.
- 3 weeks of paid sick leave per year.
- 12 weeks of paid parental leave.
To learn more about the comprehensive benefit package please visit our website at are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302). TDD users should call the Delaware Relay Service Numberfor assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
