Client Care Specialist - Appt Coordinator
Client Care Specialist - Appt Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Do you love working with new technologies and innovative products We are seeking energetic individuals to join our unique and fastpaced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company perspective vehicles and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an ingroup training team dedicated to your success; offering online and instore training programs with our manufacturers.
Benefits
- Medical and Dental
- Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
Responsibilities
- Answer customer calls and establish followsup with sales appointments
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or noshow
- Participate in team & process development sessions keeping positive relationships with teammates sales teams and dealership management
- Utilize CRM tracking system daily
Skills / Requirements
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a preemployment background check & drug screen
Required Experience:
IC
Employment Type
Full-Time
