Vice President, Head of Global S2P Operations
Vice President, Head of Global S2P Operations
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From largescale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fastmoving techdriven environment love solving realworld problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cuttingedge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Vice President Head of Global F&A Operations
Genpact is looking to fill the role of Head of Global F&A a leadership role responsible for the strategic planning and execution of S2P S2C and R2R operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the clients sourcing operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management Operational Excellence Transformation and Technology embedment people management quality management workplace planning mentoring development and training.
Responsibilities
Collaborate with clients senior stakeholders and Genpact service lines to develop and execute global S2P S2C and R2R strategy and operational plans
Lead global operations to achieve/exceed P&L
Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Artificial Intelligence (AI) Gen AI and Agentic AI as well as blockchain to enhance operational delivery and customer experience
Lead and initiate discussions GPO clientside and highlight key focus areas and bring in traction to support operations CI initiatives and ensure implementation
Implement appropriate mechanisms to identify understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
Drive continuous improvement within operational processes look for opportunities to improve the current cost base
Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently identify key risks and agree/implement mitigation plans to ensure repeat complaints are eliminated
Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region
Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams
Working with the retained team to identify transformation and productivity opportunities and interfacing back to the Delivery Centres (and vice versa)
Responsible for monitoring process of savings targets timely deliveries agreed sourcing projects
Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on end to end business process
Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization
Qualifications
Minimum qualifications
Masters degree in commerce Business Engineering Economics or a related subject. from a reputed University.
Subject matter expert in F&A Operations the ability to coach & mentor team members across all delivery centers
Outstanding negotiation interpersonal verbal and written communication skills
Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
Commercially savvy seeks to provide winwin solutions for the Client and Genpact
Measurable experience in leading and growing profitable satisfied accounts and/or
meaningful business management experience
Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
Proven listening and customer service skills
Influencing skills creative thinking/innovative mindset
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Preferred Qualifications
MBA / CA or equivalent degree
Knowledge of various digital technology used for F&A operations
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get handson experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problemsolvers who push boundaries every day
Thrive in a valuesdriven culture Our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
