Service Delivery Manager -Mail & Office Services
Service Delivery Manager -Mail & Office Services
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Job Description
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Position Overview
The Service Delivery Manager is responsible for overseeing all contracted site services related to Mail Operations at the Dallas Infomart a 24hour facility. This role involves leading the onsite TMG team and ensuring excellence in service delivery by driving financial performance customer satisfaction and employee engagement.
Key Responsibilities
Financial Performance
Manage operational expenses and ensure budget adherence.
Analyze asset performance and operational expenditures for continuous improvement.
Achieve revenue and profitability goals.
Customer Satisfaction
Maintain regular communication with key customer contacts and stakeholders.
Recommend service enhancements aligned with the customers business goals.
Utilize proprietary Quality Management tools to track and improve service metrics.
Employee Engagement
Model ethical leadership to foster a culture of trust and support.
Conduct fair and transparent performance evaluations.
Reward innovation and initiative.
Provide coaching feedback and address performance issues with professionalism.
Make equitable hiring decisions that promote diversity and comply with regulations.
Oversee employee training and provide career development opportunities.
Allocate resources effectively to maximize productivity.
Qualifications:
Education: Undergraduate degree preferred.
Experience:
Minimum 2 years of proven leadership managing a team of at least 5 employees.
Experience in Mail Services strongly preferred.
Prior experience in a multiservice environment is a plus.
Skills:
Strong customer relationship and communication skills (verbal and written).
Excellent planning organizational and prioritization abilities.
Proven analytical and problemsolving skills.
Demonstrated success in fastpaced highvolume environments.
Ability to resolve issues independently without escalations.
Track record of meeting or exceeding financial performance targets.
Proficiency in Microsoft Office (Word Excel) and email systems.
Required Experience:
Manager
Employment Type
Full-Time
