Front Desk Agent - Hilton Anatole
Front Desk Agent - Hilton Anatole
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
EOE/AA/Disabled/Veterans
Hilton Anatoleis seeking a FullTime Front Desk Agent to join our talented team!
As a AAA 4Diamond property spanning 45 acres and featuring over 1600 luxurious rooms 600000 square feet of event space and seven unique dining options Hilton Anatole is the epitome of excellence in hospitality.
We are seeking an energetic individual who is career driven with a positive approach to hospitality.
As the ideal candidate you will:
- Have previous experience in a midhigh volume hotel operation
- Have proven success of consistently executing a highquality service in a professional atmosphere
- Have a detailoriented approach to your work with a passion for guest satisfaction
Shift Pattern: This is a fulltime position which requires full availability to work varying shifts across weekdays weekends and holidays.
Pay Rate: $18.25 per hour
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to your pay when you need it through Daily Pay (Based on hotel)
Complimentary Parking
Complimentary On Property Health Clubusage
Complimentary Team Member Lunch
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
BestinClass Paid Time Off (PTO)
Supportiveparental leave
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
*Please note benefits may vary depending on the classification and union status of the position.
If youre ready to take your career to the next level apply now and join our team at Hilton Anatole!
To learn more about Hilton Anatole and all of our offerings please visit: Hilton Anatole
What will I be doing
As a Front Desk Agent you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:
- Greets and registers guests providing prompt and courteous service.
- Checks guests out of the hotel.
- Resolves guest challenges throughout their stay in the hotel.
- Upgrades guests and promotes hotel services and amenities.
- Completes the registration process codes electronic keys and makes appropriate selection of rooms based on guest needs.
- Promotes and administers Marketing Programs for arriving guests.
- Ensures guest knows location of room and arranges for team member to accompany guest to room.
- Provides welcome packet containing room keys tokens of our appreciation gifts etc. to guest.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
