Patient Services Coordinator - Surgical Specialty Swing Space

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Scheduled Weekly Hours:

Work Shift:

Perrysburg OH

PATIENT SERVICES COORDINATOR

General Summary:

Under general supervision and according to established policies and procedures performs all clerical business functions in a medical office clinic or ambulatory setting.

Knowledge Skills and Abilities:

High school graduate or G.E.D required. Medical Terminology ICD9 and CPT coding experience required. Computer/typing skills of at least 40 wpm. Medical secretary medical assistant program graduate or medical office experience (minimum of one year) required. Legible handwriting. Must possess strong interpersonal and communication skills in order to interact effectively with patients and families physicians and office staff. Must demonstrate sensitivity to the patient care situation.

Working Conditions:

Work is in a patient care environment May experience mental stain due to fast paced environment and directions from multiple sources.

Principal Duties and Responsibilities

1. Secures completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.

2. Performs initial telephone triage/screening with referral to appropriate medical professional.

3. Schedules patients following established protocols including referrals testing surgical procedures specialist consults etc. following physician orders. Assures referrals are insuranceappropriate.

4. Collects point of service copays and payments on account balances cash drawer and ensures accuracy of bank deposit.

5. Sets up and organizes patients charts obtains appropriate consent forms and maintains file system for confidential patient records.

6. Reviews visit data determines appropriate ICD9 code from physician documentation and verifies CPT code. Enters data into computer system.

7. Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.

8. Performs some patient care duties. (see department addendum)

9. *Documents appropriate information in patient medical record.

10. *Manages office supply and inventory needs.

11. *Performs receptionist and file clerk duties as well as general office correspondence duties.

12. *May be required to float based on staffing needs.

13. *Adheres to the standards and policies of the Corporate Responsibility Program including the duty to comply with applicable laws and regulations and reporting to designated Manager (or employer hotline) any suspected unethical fraudulent or unlawful acts or practices.

14. Demonstrates behaviors consistent with Mission and Core Values (Compassion Excellence Human Dignity Justice Sacredness of Life Service) of Mercy Health Partners.

Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

16. * Is responsible for all other duties as assigned.

* Indicates NonEssential job functions.

17. Adheres to all standards and policies regarding safety/patient safety initiatives.

18. Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.

Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.

Interprets information need to identify each patients requirements relative to his/her agespecific need:

a. Neonate

b. Pediatric

c. Adolescent

d. Adult

e. Geriatric

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .