drjobs Fulfillment Support Coordinator

Fulfillment Support Coordinator

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1 Vacancy
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Job Location drjobs

Miami, FL - USA

Monthly Salary drjobs

55000 - 55000

Vacancy

1 Vacancy

Job Description

We re hiring a Fulfillment Support Coordinator to support customers as they navigate timesensitive document submissions guiding them through next steps verifying materials and ensuring everything gets where it needs to go on time.

Responsibilities:

  • Help customers through documentbased processes over phone video and email
  • Check for missing or incorrect information and guide customers on corrections
  • Assemble outgoing document packets with accuracy and care
  • Coordinate pickups and deliveries with shipping providers or couriers
  • Maintain detailed records of all inbound and outbound mail activity
  • Follow up with customers on timesensitive tasks and resolve escalations
  • Communicate with internal teams and thirdparty processors to track submissions
  • Proactively prevent delays by anticipating issues and staying one step ahead
  • Capture customer feedback and share with the team to improve future workflows

Qualifications:

  • Experience in customer service mail handling or document processing
  • Strong verbal and written communicator
  • Comfortable juggling live calls tracking tools and operational tasks
  • Experience with CRM and support tools
  • Extremely detailoriented and organized
  • Able to work efficiently in a fastmoving highvolume environment
  • Familiarity with shipping logistics or document verification is a plus
  • Bilingual (English/Spanish) is preferred


Employment Type

Full Time

Company Industry

About Company

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