Customer Engineer
Customer Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About ngrok Inc.
At ngrok we believe that doing networking the right way should also be the easy way. Over the last 10 years weve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies external load balancers or VPNs and were now part of the standard stack for more than 9 million developers at some of the worlds top technology brands like GitHub Okta HashiCorp and Twilio.
Over the last few years weve completely changed how that interface looks and works to make it easier more composable and infinitely flexible. We now give anyone who needs a front door to their apps or APIs powerful tools to orchestrate traffic secure public endpoints accelerate their services on a global network observe alltraffic passing to/from their network and much more. The ngrok that millions love and trust has been completely transformed for the better.
Theres never been a better time for users to pick up these new tools to deploy networks in ways that are both right and easy.
The opportunity
As a founding Customer Engineer you will be a trusted technical advisor to our customers driving adoption and growth. Youll be the primary technical point of contact providing deep product expertise addressing customer inquiries tailoring solutions to meet specific customer needs and uncovering opportunities. Collaborating closely with our Engineering and Product teams youll ensure our offerings align with evolving customer requirements.
The ideal candidate will be highly technical with a developer background and a deep understanding of the developer tooling landscape and ProductLed Sales.
This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.
Responsibilities
- Own the full customer cycle from identifying technical opportunities nurturing relationships and fostering longterm growth through advanced technical skills and industry insights
- Collaborate with Marketing Product and Engineering to refine ngroks value proposition and use cases and how additional features can be augmented to suit customer needs.
- Create compelling demos presentations and proofs of concept to showcase product value.
- Help implement the solution that the customer ultimately chooses. Assist in customer provisioning as needed.
- Work postsale with customer to map company priorities to the ngrok roadmap. Keep regular check ins with customers to ensure smooth renewals upsells and crosssells.
- Contribute to content creation by developing and maintaining documentation creating blog posts and articles and hosting webinars and developer roundtables
- Directly influence ngroks product direction by deeply understanding and representing customer challenges
- Partner with customers postsale to ensure successful adoption of our products driving user engagement and satisfaction to foster longterm partnerships renewals and upsell opportunities
Skills
- 5 years of experience in a Sales Engineering/Architecture role (or similar) in the API Gateway or infrastructure space and ProductLed Growth (PLG) companies. Were also open to developers looking to make a move into a customerfacing role.
- Developer background with excellent coding experience
- Bachelors degree or coursework in Engineering Computer Science or a comparable field have completed a Developer bootcamp or have some equivalent technical experience
- Exceptional communication skills; you can skillfully articulate how our technology works our value proposition and the technical advantages of our product with ease
- Direct experience with API Gateway solutions in production with a strong understanding of API lifecycle management and strategies to grow customer usageexperience with ngrok a strong plus. Responsibilities include:
- Advise customers on implementing and optimizing ngroks API Gateway to maximize product value.
- Collaborate crossfunctionally to identify patterns that drive deeper adoption of ngroks API Gateway.
- Translate customer needs into scalable solutions using ngroks API Gateway capabilities.
- Deliver compelling technical presentations that highlight ngroks API Gateway best practices and growth opportunities.
- Additionally wed love to see some or a mix of:
- Go experience
- Kubernetes experience
- Networking experience
- DevOps experience
- A history of entrepreneurship is a huge plus
Compensation
Tier 1 (SF LA Seattle NY): Minimum OTE of $162000 to maximum OTE of $180000 (80% salary 20% variable)
Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) internal equity with other team members market data and specific work location.
#LIHybrid
All candidates must be USbased and legally authorized to work in the United States.
If your experience is close but doesnt fulfill all requirements please apply. ngrok is on a mission to build a special company. To achieve our goal we are focused on hiring people with different backgrounds perspectives and experiences!
Benefits
Compensation for this role depends on level but we provide a competitive mix of salary and equity.
We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
We provide healthcare dental and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.
Employment Type
Full Time
