Sales Manager 1 - MHS BC Remote
Sales Manager 1 - MHS BC Remote
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$ 67000 - 100000
1 Vacancy
Job Description
JOB SUMMARY
Handles incoming leads for large groups (e.g.050 room nights) and catering leads for hotels supported by the Canada Sales Office in an assigned geographic area. Works with customers to align customer preferences with brand needs and actively upsells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
Experience selling large group business experience either at a property or in a sales office.
Knowledge of the group sales process for all brands and how to close a sale.
Teambased selling experience.
Hospitality Management Degree.
CORE WORK ACTIVITIES
Managing Sales Activities
Responds in a timely manner to incoming large group/catering opportunities that are within the parameters of the Group Sales team within the Sales Office.
Refers opportunities to appropriate sales associate if business is outside the Group Sales parameters.
Understands the overall market (e.g. competitors strengths and weaknesses economic trends supply and demand) and how to sell against them.
Verifies that business booked is within hotel parameters.
Closes the best opportunities for each property based on market conditions and individual property needs.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Transfers accurate complete and timely information to property in accordance with brand standards.
Upsells each business opportunity to maximize revenue for individual properties.
Understands and utilizes company marketing initiative/incentives to close on business.
Follows up on opportunities uncovered by sales executives.
Implements process improvements and best practices.
Leverages other Group Sales resources and administrative/support staff to achieve related revenue goals.
Works with customers to align customer preferences with brand needs and actively upsells each business opportunity to maximize revenues and drive customer loyalty.
Verifies that business is turned over properly and in a timely fashion for quality service delivery.
Handles incoming leads for groups (e.g.050 room nights).
Performs other duties as assigned to meet business needs.
Building Successful Relationships
Works collaboratively with other sales channels (e.g. Market Sales onproperty resources) to establish coordinated sales efforts that are complementary and not duplicative.
Drives customer loyalty through excellent customer service throughout the sales process.
Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
Builds and strengthens relationships with existing and new customers to enable future bookings.
Builds and maintains strong working relationships with key internal and external stakeholders.
Creates clear expectations for customers and properties throughout the sales process.
Resolves guest issues that arise as a result of the sales process.
Brings issues to the attention of Property and Group Sales leadership teams as appropriate.
The salary range for this position is $67000 to $100000 annually.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Notification to Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please callor email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
