General Manager-Hampton Inn â Biloxi/Ocean Springs, MS
General Manager-Hampton Inn â Biloxi/Ocean Springs, MS
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Job Description
Job Title: General Manager
Location: Hampton Inn Biloxi/Ocean Springs MS
Reports To: Regional Vice President / Corporate Leadership
Job Summary:
The General Manager is responsible for leading all aspects of hotel operations at the Hampton Inn Biloxi/Ocean Springs MS ensuring exceptional guest satisfaction financial performance and team development. This individual will oversee daily operations drive revenue strategies maintain brand standards and foster a positive and productive work culture in line with company values.
Key Responsibilities:
Operational Leadership:
Oversee daily hotel operations to ensure smooth efficient and profitable functioning across all departments.
Maintain the highest standards of cleanliness safety and guest service in accordance with Hilton brand expectations.
Ensure compliance with all local state and federal laws and regulations including health and safety standards.
Team Management:
Recruit train supervise and evaluate department heads and staff.
Create a culture of accountability engagement and excellence among all team members.
Conduct regular meetings and performance evaluations to ensure alignment with goals.
Guest Experience:
Champion a guestfirst culture by addressing guest concerns promptly and ensuring high satisfaction scores (e.g. SALT/Medallia).
Monitor guest feedback channels and implement action plans to improve service.
Financial Management:
Develop and manage the annual budget forecast and financial reports.
Monitor P&L performance and implement strategies to maximize profitability and control costs.
Drive revenue through occupancy ADR RevPAR and upselling initiatives.
Sales & Marketing:
Partner with Sales to increase market share and drive business to the property.
Participate in community and brandrelated events to promote the hotel.
Analyze market trends and develop strategies to optimize competitive positioning.
Brand & Property Standards:
Ensure compliance with all Hilton brand standards and corporate procedures.
Oversee property maintenance and capital improvement projects.
Conduct regular inspections and follow up on corrective actions.
Qualifications:
Minimum 35 years of hotel management experience preferably within the Hilton brand or selectservice hotels.
Proven leadership experience in operations team building and financial accountability.
Strong knowledge of hotel systems (e.g. OnQ Hilton reporting tools financial reporting platforms).
Excellent communication organizational and problemsolving skills.
Ability to work flexible hours including weekends and holidays as needed.
Preferred Qualifications:
Bachelors degree in Hospitality Management Business or related field.
Strong understanding of Biloxi/Ocean Springs market and tourism trends.
Benefits:
Competitive salary and performancebased bonus program
Health dental and vision insurance
Paid time off and holiday pay
401(k)
Hilton Team Member Travel Program
Required Experience:
Director
Employment Type
Full-Time
