User Support Program Manager
User Support Program Manager
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$ 104650 - 189175
1 Vacancy
Job Description
Leidos is looking for a User Support Program Manager to join our Washington DC teams supporting the DOJ Victims Compensation Fund (VCF) Transformation Project. The mission of the VCF Transformation Training and Communications team is to deliver handson rolebased training that empowers the VCF team Claimants and Law Firms to understand the transformed process and confidently use myVCF to support their work.
The Transformation Training Delivery approach for three primary user groups follows:
VCF Team: Substantive training on the policies procedures and regulations that govern the VCF claim review process followed by rolebased training for claims processing and operations. This includes approximately 175 team members accounting for approximately 20 internal roles. Each role is anticipated to receive between 4060 hours of training across all modalities during a 6week timeframe.
Law Firms: Virtual and inperson Instructorled Training and Howto Guides for Law Firm managers and users. There are approximately 200 law firms that routinely engage with the VCF with multiple users from each of those firms requiring inperson training in New York NY on the transformed claim form processes and policies. The VCF envisions a trainthetrainer model but looks to the vendor to propose the optimal modality to ensure all law firm users are adequately trained. The draft training plan which will be provided upon award includes 9 inperson training modules for law firm representatives and approximately 10 HowTo guides.
Claimants: Training videos and Howto Guides posted to the myVCF Dashboard and .
Primary Responsibilities and Duties:
Review the draft VCF Transformation Training Plan and collaborate with the VCF Transformation Readiness Team to finalize
Work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline.
Lead manage and guide the training team coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead and communicate updates to VCF leadership
Design develop and codelivery of VCF Substantive training for VCF staff on endtoend claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review claim administration quality control and payment.
Design and develop comprehensive training approach curriculum and materials including manuals tutorials and elearning modules
Manage multiple concurrent training workstreams ensuring quality ontime deliverables
Develop training strategies and goals that align to the organizations mission
Coordinate effectively across teams and other stakeholders including Federal staff other contractors and external stakeholders.
Basic Qualifications:
Bachelors degree (or equivalent) in a relevant field and 5 years experience managing training and communications teams and schedules to achieve successful outcomes
Ability to design and develop comprehensive training approach curriculum and materials including manuals tutorials and elearning modules
Strong leadership skills to manage and guide the training team coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams ensuring quality ontime deliverables
Ability to develop training strategies and goals that align to the organizations mission
Ability to work effectively across teams and other stakeholders including Federal staff other contractors and external stakeholders
Must have experience using Adobe Captivate for training development
Must be a U.S. Citizen and able to obtain a Public Trust clearance.
Preferred Qualifications:
Experience working in a Government and/or Litigation Support environment.
Familiarity with adult learning principles
Excellent verbal and written communication skills to convey complex information clearly
Minimum of 5 years experience developing training for clients
Experience with Salesforce preferred
Please note the salary range for this position will be approximately $125000.
Original Posting:
May 1 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $104650.00 $189175.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Employment Type
Full-Time
