Business Systems Analyst

Location: This role can be based out of Austin TX or Lisbon Portugal

About the department

Cloudflares Enterprise Engineering Team builds and runs software and systems that make Cloudflare run more efficiently and enable our customers and partners to do business with us. Enterprise Engineering is part of the Engineering organization. This team seeks talented business systems analyst who takes great pride in both the technical and business contribution of their work. You will be given the chance to have a significant impact on our systems our business and most importantly our customers. As a member of our team you will work closely with the business to design and implement new features. You will contribute to all aspects of an agile software development life cycle including design architecture development documentation testing and operations. You will push your design and architecture limits by owning all aspects of solutions end-to-end.

What youll do

• Maintain quote to cash systems and integrations including internal and SAAS systems that support ordering subscriptions entitlements customer billing invoices taxation payments revenue recognition and other systems/ integrations supported by enterprise engineering team
• Participate in systems analysis writing functional/ technical specs and detailed systems design.
• Respond promptly to application alerts production issues and follow through to resolution per established SLAs
• Effectively communicate issue status to internal stakeholders
• Maintain in-depth functional knowledge of the supported applications and interdependencies
• Partner with the business teams to identify gaps document and re-engineer current processes within business applications.
• Work on Proof of concepts for new requirements as appropriate
• Work closely with the finance and other internal teams in bringing efficiencies to their monthly close process and improve upon existing system reporting needs
• Seek opportunities to streamline and/or automate processes
• Participate in QA activities for various projects. Work closely with business teams analysts engineers and product managers to write test plans test cases and estimates to support project and product releases ensuring consistency with specified requirements agreed with both external and internal customers

Examples of desirable skills knowledge and experience

• Minimum 6 years experience implementing a SAAS based/ subscription billing system (eg. Stripe Zuora Oracle BRM GoTransverse etc)
• Proficient in writing database queries in PostGres/ BigQuery/ Snowflake or other languages
• Adaptability and Learning Mindset: Demonstrating a willingness to learn new technologies tools and methodologies is crucial. Adaptability to changing project requirements and the ability to work in a dynamic environment is highly desirable
• Possess excellent communication skills written and oral interpersonal and organizational.
• Ability to handle multiple projects and responsibilities with competing priorities
• Solid understanding of business Financial processes including but not limited to Quote to cash process including OM/ Billing/ AR/ RevRec and understanding of GL
• Able to deliver a high degree of customer satisfaction at all times
• Must be results/ Outcome focused

Bonus points if you have:

• Track record of delivering successful large-scale business transformation and multi-disciplinary change initiatives especially in Subscription/SaaS model
• 6 years experience in systems analyst roles implementing and supporting ERP applications such as Oracle Netsuite SAP or Workday Financials
• Business engagement and business analysis experience in implementing ERP systems is preferred
• Hands-on experience with analytics and monitoring tools like Grafana (configuring creating queries dashboards and alerts) and ability to troubleshoot application/ systems logs using tools like Kibana Sentry

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.