Paid Intern - S&I Support
Paid Intern - S&I Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is a tier2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets emails phone calls and community forum moderation.
This position offers a 100% remote schedule with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employees hire.
Responsibilities
- Provide support through email chat support software and virtual meetings.
- Learn the software development process and act as a key player in gathering user feedback writing up bugs and helping end users understand how to use essential S&I software.
- Learn how to use Seminary & Institute softwareand systems used to track work.
- Communicate effectively with users in the field product managers and software developers to ensure all parties thoroughly understand issues.
- Work with Product Managers to help inform them of issues bugs and improvement ideas.
- Maintain professional work habits. (Answer emails be present in meetings etc.)
- Create Review and Maintain support content for S&I Support website
Qualifications
- Currently enrolled in a college or university or have graduated within the past year.
- Must be proficient in Microsoft Office programs including: Excel Word and Outlook.
- Highly organized and selfmotivated.
- Quick learner of software applications.
- Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
- Team player.
Required Experience:
Intern
Employment Type
Part-Time
