Head Host, Strathearn Restaurant

COME AND JOIN US . . .

We are currently seeking a warm charismatic and resourcefulHead Host to join our Strathearn Team.

The on target earning potential for this role is 35515 per annum comprising a base salary of 27215 plus a qualified estimate of 8300 annually in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Responsible for the daily management of our host team of 8 youll be allocating duties and providing support to our outlets around the estate
• Leading our Host operation setting the highest service standards and carrying out the full range of daily administrative tasks
• Youll lead from the front always delivering a warm and memorable welcome to all our hotel guests helping to make their experience in The Strathearn restaurantexceptional
• Playing a significant part in making sure our operation runs without a hitch; managing queues efficiently and ensuring our guests are attended swiftly and professionally
• Using your exceptional restaurant reservation skills youll forward plan table allocations maximising the usage of the restaurant space and efficiency of service
• Youll be responsible for highlighting VIP guests to the team on a daily basis and any specific bespoke and dietary requirements
• Maintaining the highest standards of service room preparation and presentation throughout service
• Highly proficient in menu editing youll have responsibility for ensuring our menus are expertly maintained and edited
• Youll ensure all new Host team members are welcomed to the team making their induction smooth and informative with outstanding training
• Youll build excellent knowledge of the wider estate and the facilities available to our guests proactively sharing this at every opportunity
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You have fantastic customer service skills ideally honed within luxury hospitality however having a great attitude and thriving in a busy environment are essential
• Proficient in systems such as excel inDesign and restaurant booking platforms you know exactly how to navigate these and secure the best possible outputs
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you to your guest its the first time
• Determined to be the best and work with the best you want to learn from the experts in our team and share your knowledge with us
• Your resilience and ability to deal with fastpaced environments is high you always have an organised approach and willingness to consistently exceed our guest expectations
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (MonThurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy ensuite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a prorata basis regardless of your role
• It is estimated that in 2025 our fulltime employees can expect to receive around 8300 in addition to their annual salary

If you are our nextHost please forward your most recent CV to us today!

INDLP