Account Manager

Murcholuhjee The science of company merch; the skill of creating and delivering custombranded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of cobranded merchandise including apparel headwear drinkware gifts and accessories. We are familyowned peoplepowered and we are adding to our #MerchFam at our HQ in Plymouth MN. Come see why we are a threetime Star Tribune Top Workplaces award winner!

Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from twothree sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers while ensuring the customers needs and expectations are met.

A successful Account Manager will:

• Collaborate with 23 assigned Strategic Account Executives to meet average conversion rate and quota goals.
• Complete weekly engagements with new and repeat customers including proactive outreaches via email phone calls web meetings and in person meetings.
• Effectively manage 50 or more customer projects at a time.
• Collaborate with retail brand partners on product options stock and pricing.
• Crossdepartmental coordination of quotes mockups and shipping expectations.
• Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps.
• Keep projects up to date overcome challenges and close projects timely.
• Communicate effectively with the Customer Service team on outofstock projects and project details.
• Create professional presentations to outline product options for customers.
• Ensure seamless project handoff with Customer Service team once order is placed.
• Complete additional projects or duties as assigned by the Sales Manager.

• Bachelors degree in related field (business marketing communications); a combination of education and experience considered in lieu of degree.
• 1 years as a Project Manager preferably in B2B sales.
• Demonstrated experience in B2B sales.
• Candidates must demonstrate ability to quickly understand new customer needs and provide assistance direction and insights to convert their business.
• Strong teamwork problemsolving organizational and relationship building skills.
• Adaptable to evolving processes and product offerings.
• Ability to influence decision makers and build relationships.
• Analytical skills to leverage data and research opportunities.
• Proficiency with technology and experience with CRM software (E.g Hubspot).
• Multimedia skills to engage large groups including phone video and inperson presentations.
• Proficiency with engaging and effective business communication.

WHAT WE OFFER

In addition to an outstanding creative culture authentically nice people and interesting work we have:

• Competitive compensation: the estimated range for OnTarget Earnings in this role is $61000 to $74000. OnTarget Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement
• Generous PTO plan
• 8 companypaid holidays
• Hybrid work schedule
• 40 hours of paid volunteer time
• 401k with match
• Companypaid life insurance
• Fun companysponsored events
• Brand partner discounts
• Medical and dental insurance options FSA and HSA
• Employee Committees in Social Events Wellness DE&I and Giveback

LOCATION

• 3000 Niagara Lane North Plymouth MN 55447
• Remote hybrid role: Two athome days and three onsite days with Wednesday required (following completion of training period)

INDUSTRY

• Business to Business Ecommerce and Apparel

Merchology is an equal opportunity employer and Disabilityowned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application please email for assistance.