Renewals Manager
Renewals Manager
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$ 85500 - 128300
1 Vacancy
Job Description
Black Duck Software Inc. helps organizations build secure highquality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industryleading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We are looking for a proactive and resultsoriented Renewals Manager to join our team. As a Renewals Manager you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers Sales and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.
Key Responsibilities:
- Own and manage the renewal process for an assigned portfolio of customers.
- Engage with customers 120 days before their renewal date to discuss contract terms value realization and future needs.
- Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
- Collaborate with Sales Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
- Proactively identify and address atrisk renewals developing strategies to mitigate churn.
- Negotiate contract terms and pricing to ensure a winwin outcome for the customer and Black Duck Software.
- Log all activities updates and customer interactions in Salesforce to maintain accurate renewal records.
- Identify and pursue upsell and crosssell opportunities during the renewal process.
- Provide feedback to management on trends challenges and areas for process improvement.
Requirements:
- 47 years of experience in account management renewals or customer success in a SaaS or technology environment.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customercentric approach.
- Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Team player with the ability to collaborate across departments and work independently.
- Three days per week in our Atlanta GA or Burlington MA office.
The base salary range across the U.S. for this role is between $ $. In addition this role is eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of jobrelated factors including location skills experience and education.
Pay Range
$85500 $128300 USD
Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal law. In addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Required Experience:
Manager
Employment Type
Full Time
