Patient Service Representative
Patient Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Services Representative provides customer service support to both internal and external customers. Duties include working directly with patients to assist with the admission and services process review insurance eligibility and financial responsibilities and schedule appointments. This position will have cash handling responsibilities and will also assist clinical staff with their schedules and complete other tasks that contribute to the day to day functions of the department.
- Greet educate and instruct patients through admission and services process
- Verify patient information and check in patients for scheduled appointments
- Notify patient of insurance benefits and financial responsibilities
- Answer telephone and direct calls appropriately
- Schedule patient appointments
- Manage clinical schedules and assist clinical staff as needed
- Monitor account balances payment plans and collection reports
- Crosstrain with county client services staff and help cover county offices when requested
- Preform cash handling responsibilities and daily reconciliation of cash drawer
- Other duties as assigned
Qualifications:
- Education: High School Diploma or GED
- Certificate or Professional License: No certificates or professional license required
- Experience: Minimum of one (1) year in an office capacity preferred; customer service experience in a healthcare setting desired
- Valid drivers license and active liability insurance
- Satisfactory results from criminal background check
As a StateOftheArt Healthcare Organization and a Federal Contractor Agency we require allindividuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications but approval is not always guaranteed.
We are committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities free from discrimination and harassment. We stand firm against bias based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This commitment extends across all facets of employment encompassing recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
