Care Navigator, Outpatient Behavioral Health Services (OBHS)

We are recruiting for a motivated Care Navigator Outpatient Behavioral Health Services (OBHS) to join our team!

We are here for lifes journey.
Where is your life journey taking you

Being the heartbeat of Denver means our heart reflects something bigger than ourselves something that connects us all:

Humanity in action Triumph in hardship Transformation in health.

Department

Substance Use Disorder Oper

The following positions within Inpatient Adolescent Psychiatry Inpatient Adult Psychiatry Psychiatric Emergency Services CARES and Outpatient Behavioral Health Services are offering the opportunity to enroll in a program offering a cash incentive to recognize your work treating patients with substance use disorders. This program is sponsored through the ACCESS (Advancing Careers Competencies and Equity in Substance Treatment Services) grant. Employees must be >0.6 FTE to be eligible. 50% of the bonus will be received 90 days after signing the program contract. Program is available until grant funds are exhausted.

Registered Nurses (RNs) may earn up to $7500
Behavioral Health Technicians (BHTs) may earn up to $3500
Care Navigators may earn up to $3507

Job Summary

Under general supervision provide patient navigation services as it relates to care coordination referral management service continuity including but not limited to assisting with navigating the health care system reengaging patient care specialty specific health education provided service education and access to services and or resources available for all patients. The care navigator will facilitate patient compliance around: ambulatory care HIV care patient discharges followup care home care and or community resources.

Essential Functions:

• Manages appropriate transitions of care for patients regardless of payer from ED inpatient SNF specialty to primary care (20%)
• Addresses barriers in an effort to facilitate carecoordination improve patient experience connect to care as appropriate and retentionincare as stipulated by grant funder programmatic requirements. (10%)
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. (10%)
• Assembles information concerning patients clinical background and referral needs. Per referral guidelines provides appropriate clinical information as applicable. (10%)
• Contacts review organizations and insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history diagnosis and prognosis. Provides specific medical information to financial services. (10%)
• Acts as an extender for the care team by assisting patients in problem solving potential issues related to the health care system financial or social barriers (e.g. requests interpreters as appropriate transportation services or prescription assistance) in an effort to facilitate care coordination and support plans of care. (5%)
• Acts as the system navigator and point of contact for patients and families with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patients behalf with the care team to ensure approval of the necessary supplies/services for the patient in a timely fashion. (5%)
• Identifies and utilizes cultural and community resources. Serves as a liaison for internal and external care providers and/or families/caregivers. (10%)
• Identifies opportunities and collaborates with care team to implement solutions surrounding patient care coordination (e.g. scheduling appointments transportation interdisciplinary communication insurance informational support). Reminds identified patients of scheduled appointments. (10%)
• Tracks individual patient referral process including but not limited to; ensuring appointment is scheduled necessary follow up is completed and any barriers addressed with patient and family/caregiver (5%)
• Uses motivational interviewing and teach back tools to assist patient understanding of care plan including but not limited to discharge instructions medication followup behavior change etc. (5%)

Education:

• High School Diploma or GED required.

Work Experience:

• 13 years experience in a clinical care setting required.

Knowledge Skills and Abilities:

• Intermediate knowledge of the community resources needed for reentry at Denver Healths integrated care system
• Strong oral and written communication skills
• Proven ability to work effectively both individually and as a team with populations experiencing disadvantages persons involved with the criminal justice system persons experiencing homelessness and recent immigrants.
• Must be empathetic to the needs of all patients.
• Intermediate knowledge of the community resources needed to support individuals in the Denver Metro area.
• Bilingual in English/Spanish preferred
• Knowledge of Epic and other electronic health records systems
• Knowledge of Microsoft Office suite products

Shift

Days (United States of America)

Work Type

Regular

Salary

$23.51 $35.27 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans

• Free RTD EcoPass (public transportation)

• Onsite employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands travel and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safetysensitive positions must pass a preemployment drug test once a conditional offer of employment has been made.

Denver Health is an integrated highquality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 schoolbased health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safetynet institution Denver Health is a missiondriven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.