E-commerce Operations Coordinator Remote- South Africa -
E-commerce Operations Coordinator Remote- South Africa -
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1 Vacancy
Job Description
Job Title: Ecommerce/Operations Coordinator
Location: Remote (Permanent Placement)
Industry: Jewelry Ecommerce
Company Overview:
We are a growing jewelry business with two unique subbrands led by a small but dynamic are seeking a sharp detailoriented Ecommerce/Operations Coordinator to join our fastpaced and collaborative environment.
This is a permanent fulltime role with broad responsibilities across ecommerce operations admin and light marketing support. If youre someone who thrives in a fastmoving environment loves solving problems and enjoys wearing multiple hats we d love to hear from you!
Role Overview:
As our Ecommerce/Operations Coordinator you ll play a critical role in keeping our ecommerce business running smoothly. You ll support order fulfillment vendor coordination inventory tracking sales reporting and more acting as the connective tissue between operations marketing and customer service. This is an ideal opportunity for a recent graduate or earlycareer professional eager to grow in ecommerce and operations.
Key Responsibilities:
Ecommerce & Operations Support
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Manage daytoday ecommerce operations including product listings inventory tracking and order management.
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Coordinate with vendors to ensure timely delivery accurate inventory and seamless restocking.
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Monitor automated support responses and escalate issues to the sales or customer service teams when needed.
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Handle order issues returns and exchanges professionally and efficiently.
Sales Reporting & Admin
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Track ecommerce performance and compile regular reports on sales inventory levels and customer insights.
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Assist with data entry light analysis and maintaining internal documentation.
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Use Excel and ecommerce platforms to create and manage reports (Shopify Google Sheets etc..
Customer Experience & Bespoke Requests
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Support bespoke inquiries by fielding responses and ensuring they re routed appropriately.
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Help maintain a high level of customer experience by proactively monitoring service touchpoints.
Marketing & Community Support (Secondary Priority)
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Light support with influencer outreach and gifting.
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Assist with basic community management tasks working closely with Sheri on social initiatives.
Qualifications:
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Bachelor s degree in Business Ecommerce Marketing or a related field.
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1 2 years of relevant experience in ecommerce operations or administrative support.
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Strong Excel skills and comfort with data tracking and reporting.
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Familiarity with ecommerce platforms (e.g. Shopify) order management tools and vendor coordination.
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Organized proactive and comfortable managing multiple priorities.
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Excellent communication skills and a collaborative attitude.
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A selfstarter who thrives in a small team and can identify and act on process gaps.
Bonus Points:
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Experience with tools like Asana Trello or Google Workspace.
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Exposure to influencer marketing or customer relationship management (CRM) platforms.
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An interest in fashion jewelry or consumer retail.
Employment Type
Remote
Company Industry
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
