Debt Collection Specialist
Debt Collection Specialist
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Debt Collection Specialist
Department: Collections
Location: Santacruz(West) Mumbai
Reports To: Collections Manager
Job Type: Fulltime
Key Responsibilities:
- Debt Recovery:
- Manage and recover outstanding debts from clients by contacting them via phone email and formal letters.
- Negotiate payment arrangements and settlements to ensure timely collection of overdue accounts.
- Client Communication:
- Maintain clear and professional communication with clients to understand reasons for nonpayment and develop feasible payment solutions.
- Build and maintain positive client relationships while ensuring prompt debt recovery.
- Account Management:
- Regularly update and track client accounts in the CRM system ensuring all communications and actions are logged.
- Monitor aging accounts and prioritize collections based on client status.
- Documentation & Reporting:
- Prepare and maintain accurate records of all collection activities including payment agreements and outstanding balances.
- Provide regular reports on collection progress trends and challenges to the Collections Manager.
- Compliance & Legal:
- Ensure all collection practices comply with legal regulations and company policies.
- Coordinate with legal teams for cases requiring formal action or litigation.
- Problem Resolution:
- Handle disputes or payment issues and escalate complex cases as needed for resolution.
Qualifications:
- Proven experience in debt collection or credit control.
- Strong negotiation and communication skills.
- Knowledge of debt collection regulations and practices.
- Ability to manage multiple cases effectively and meet deadlines.
How to Apply:
Interested candidates should submit a resume portfolio and cover letter to 1
documentation,client communication,communication skills,problem resolution,compliance,clear,debt collection,client accounts,communication,reporting,debt recovery,crm,negotiation,crm systems
Employment Type
Full Time
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