Accountabilities
- Primarily responsible for payroll service domain across multiple countries which are supported by Delivery Centre and inCountry HR Operations.
- Ensure payroll updates with internal and external compliance requirements
- Manage payroll vendor in specific countries to ensure timely delivery of services meeting agreed SLA and contractual fulfilment.
- Delivery of annual compensation cycle as well as payroll projects
- Ensure development & deployment of new or improved offerings processes policies and functions in Payroll
- Deliver analysis of volumes trends and issues to proactively identify service improvements
- Respond to service escalations and play an active role in resolution and closure
- Management of payroll Change Requests
- Conduct audits of payroll system to ensure adequate access control and meet disaster recovery and system resiliency requirements
- Work closely with HR Operations teams and CoEs to implement improve and deploy global services.
- Any other activities that ensure successful completion of activities across the team.
Qualifications :
Knowledge experience & capabilities
Critical knowledge & experience
- 58 years experience in payroll management governance and statutory compliance.
- Experience in vendor management
- Knowledge of Service levels and key metrics used to drive performance improvement
- Customer service delivery against specific requirements and timelines
- Preference will be given to candidates with: Handson experience in the payroll transformation process (integration implementation) and multicountry payrolls
Critical personal capabilities
- Substantial experience in HR related roles with a Bachelors degree preferably with a major in Human Resource Management or associated field
- Excellent communication and interpersonal skills with high energy levels
- Excellent team player; handson with a cando approach and ability to get things done
- Must be good in Microsoft Excel Word PowerPoint
- Strong prioritization and time management skills
- Adaptable and flexible to workload Strong analytical and problemsolving skill
- Ability to work in a challenging environment and multitask.
- Fluent in English
Remote Work :
No
Employment Type :
Fulltime