Client Engagement Specialist 2nd
Client Engagement Specialist 2nd
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
Summary
The Client Engagement Specialist 2 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals whom utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing physical and mental health services and other necessary resources to assist in ending their homelessness.
The Work You Will Do to End Homelessness
Customer Service essential; committed to treating all clients visitors and staff with dignity and respect
Provide accurate and comprehensive information to clients
Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
Participate in weekly Coordinated Entry Case Conferencing
Effective communication skills
Participate in mandatory trainings and weekly meetings
Maintain organized work area
Enforce all employee and Campus policies and procedures
Engage clients with a welcoming and positive attitude
Update resources regularly to ensure accurate information distribution
Apply critical thinking in finding quick solutions to individual homelessness
Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
Document client interactions in HMIS by way of services transactions and notetaking
The Client Engagement Specialist 2 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals whom utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing physical and mental health services and other necessary resources to assist in ending their homelessness.
The Work You Will Do to End Homelessness
Customer Service essential; committed to treating all clients visitors and staff with dignity and respect
Provide accurate and comprehensive information to clients
Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
Participate in weekly Coordinated Entry Case Conferencing
Effective communication skills
Participate in mandatory trainings and weekly meetings
Maintain organized work area
Enforce all employee and Campus policies and procedures
Engage clients with a welcoming and positive attitude
Update resources regularly to ensure accurate information distribution
Apply critical thinking in finding quick solutions to individual homelessness
Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
Document client interactions in HMIS by way of services transactions and notetaking
Youre A Good Fit If You Have the Following
Must have a high school diploma or equivalent; a minimum of 1year relevant employment experience knowledge of homeless resources and the ability to work with individuals with diverse needs.
Must be able to communicate clearly and professionally work as a team player and at times independently; the ability to multitask work in a fastpaced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity show initiative and an ability to work independently; with a sensitivity to cultural diversity lifestyle understanding is essential.
Written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff clients and other external contacts.
Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgment.
Valid Drivers License/Clean 3year MVR.
Must have or be able to acquire a Level 1 Fingerprint Clearance card.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment
Must have a high school diploma or equivalent; a minimum of 1year relevant employment experience knowledge of homeless resources and the ability to work with individuals with diverse needs.
Must be able to communicate clearly and professionally work as a team player and at times independently; the ability to multitask work in a fastpaced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity show initiative and an ability to work independently; with a sensitivity to cultural diversity lifestyle understanding is essential.
Written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff clients and other external contacts.
Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgment.
Valid Drivers License/Clean 3year MVR.
Must have or be able to acquire a Level 1 Fingerprint Clearance card.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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