Credit and Collections Representative -GWW - US

Company:

Sales Territory:

Zip Code:

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Syscos actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills work location work experience and other individualized factors

JOB SUMMARY

The Credit & Collections Representative is responsible for the maintenance and administration of credit limits payment terms and collection of delinquent accounts receivable for an assigned portfolio of accounts.

RESPONSIBILITIES

• Review orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customers account.

• Collect monies owed from delinquent accounts within an assigned portfolio and provide guidance to Sales Consultants regarding same.

• Identify potential bad debt and attempt collection escalating to appropriate management for further action or guidance if needed.

• Respond to customer statement inquiries answer correspondence and phone requests from customers and Sales Consultants and solicit information from Sales regarding returned mail.

• Help reconcile customer accounts as needed.

• Review existing customer credit limits when requested with the ability to increase a credit limit to a maximum of $25000. Anything higher than $25000 is escalated to a Supervisor/Manager.

• Recommend and prepare files for outsourcing to collection agencies when required after all collection attempts have failed.

• Coordinate with internal departments such as Sales and Customer Service to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.

• Assist with payment portal and edelivery requests.

QUALIFICATIONS

Education

Degree in Business Finance Accounting or related field or equivalent industry experience.

Experience

35 years related Credit & Collections experience.

Professional Skills

• Excellent communication (verbal and written) interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers customers management and interdepartment staff. Capable of working with internal staff from other departments in a proactive and constructive manner.

• Ability to plan prioritize and execute multiple tasks/deadlines in a fastpaced environment. Uses time effectively.

• Customer Service Respond promptly to requests for service and assistance as needed. Follow up as needed.

• Problem Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.

• Judgment Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.

• Adaptability Able to readily adjust to changing circumstances new information or evolving priorities demonstrating flexibility in approach and a willingness to learn new skills to effectively navigate a changing work environment.

• Detail Oriented Attention to details and accuracy.

• Ability to understand and execute all relevant policies and procedures in a consistent timely and objective manner.

• Proficient experience using Microsoft Office (Outlook Excel Word).

• Knowledge of ERP systems (i.e. Oracle PeopleSoft) and credit reporting systems (Dun & Bradstreet Creditsafe).

Physical Demands
The physical mental and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Regularly required to sit stand walk and use hands and fingers to operate a computer keyboard mouse and telephone to talk and hear.

• Frequently required to sit and reach with hands and arms.

• Occasionally lift and/or move up to 10 pounds.

Work Environment

• While this position will primarily work in an office environment limited travel may be required to attend other office locations company events staff meetings training sessions and/or industry or vendor trade shows.

• May be required to utilize personal vehicles for business travel that may result in long periods of sitting.

• Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco

• The noise level in the work environment is usually moderate.

• This position may require evening and weekend work depending on business needs.

This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being allinclusive to any specific employee. Management reserves the right to add modify change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the atwill employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71000 colleagues and a fleet of over 13000 vehicles Sysco operates approximately 333 distribution facilities worldwide and serves more than 700000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally to contribute to the success of a dynamic organization and to serve others in a manner that exceeds their expectations. Were looking for talented hardworking individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race color creed religion ancestry national origin sex sexual orientation gender identity age disability veteran status or any other protected factor under federal state or local law.

This opportunityis available through Sysco Corporation its subsidiaries and affiliates.