drjobs Expert Client Partner

Expert Client Partner

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1 Vacancy
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Job Location drjobs

Conway - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Expert Client Partner manages the relationships with multiple of Acxioms accounts and clients. Oversees and maintains a consultative relationship with the client acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account and solution performance identifying and communicating opportunities for additional Acxiom support. Finally they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.

WE NEED:

Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically for an organization. Revenue drivers possess the skills and knowledge needed to identify create and seize opportunities that lead to increased sales income and profitability.

Consultation: Ability to engage with others in a collaborative and clientfocused manner to understand their needs provide expert advice and offer solutions that address those needs effectively. A consultative approach involves active listening problemsolving and the ability to build trustbased relationships with clients customers or colleagues.

Client Advocate: Represent and champion the interests needs and concerns of clients or customers within an organization. A client advocate serves as a dedicated liaison ensuring that clients expectations are met their issues are addressed and their overall experience is positive and satisfactory.

Relationship Builder: Ability to initiate develop nurture and maintain positive and meaningful connections with others whether they are colleagues clients customers stakeholders or external partners. Those with strong relationshipbuilding skills excel in establishing rapport trust and mutual respect which are essential for effective collaboration and achieving common goals.

Industry Expertise: Comprehensive knowledge and deep understanding of a specific industry or sector. Those with industry expertise possess specialized insights insights and a nuanced understanding of the market dynamics trends challenges regulations and competitive landscape within their chosen industry.

WHAT WILL YOU DO:

Consistently deliver high quality work on time and against commitments.

Achieves revenue run rate and incremental growth targets profitability targets and other sales related goals within named book of accounts.

Proactively identifies new revenue opportunities and drives account growth and profitability acceleration including new business upsell and crosssell opportunities.

Develops and improves client relationships by providing consultation and expertise: aligning client business needs to Acxiom products solutions and services.

Establishes annual and monthly revenue and bookings forecasts.

Meets and exceeds revenue targets and other sales and revenue related goals.

Responsible for managing within salesforce all records of sales revenue and other key account information.

Creates and maintains appropriate wellmanaged pipeline.

Proactively monitors account(s) and determines avenues for account growth.

Creates value and differentiates Acxiom services and products from competitors.

Consults with client on new use cases and capabilities to enable organic growth (including decision engines digital enablement analytics channel expansion etc.)

Leads or facilitates contract negotiations for new business and renewals.

Escalation points for status issues problems and feedback to client/stakeholders and teams

Negotiate contracts on behalf of company.

Lead clientfacing and internal troubleshooting efforts

Work closely with delivery team managers helping support overall business strategy.

Work closely with our agency partners to develop and support overall account strategy.

Lead Engagement Team for client renewals

WHAT YOU WILL NEED:

Requires a bachelors degree and a minimum of seven (7) years of relevant experience. In the absence of a bachelors degree relevant experience of an equivalent time will be considered.

Experience managing large complex accounts.

Solution selling experience in Retail industry.

Demonstrated success closing large complex deals.

Experience and temperament working in highpressure fastpaced environments.

History calling on all levels of client organizations including senior level executives.

Ability to articulate and provide example of an understanding of a comprehensive sales process.

Strong domain expertise in demand creation lead generation through business prospecting.

Fundamental understanding of technology managed service offerings and the changing digital landscape to articulate Acxiom value and drive new opportunities.

Ability to draft and review contracts.

Problemsolving skills

Financial and Business acumen

Conversational style and ability to ask relevant questions (Solution Selling).

Strong history of successful consultative relationshipbased selling

WHAT WILL SET YOU APART:

Ten (10) years of relevant experience. In the absence of a bachelors degree relevant experience of an equivalent time will be considered.

Expert industry knowledge.

Multifunctional leadership experience (Consulting BPO General Management etc.)

Experience in Marketing and Marketing Technologies including data insights analytics and digital marketing experience.

Deep knowledge of digital ad tech ecosystem

Deep knowledge of digital ad targeting platforms and technology

Deep knowledge of the application of consumer and behavioral data in ad tech

Proven track record of meeting/exceeding goals involving addon deals and maintaining install base in large complex organizations.

Proven success in managing clients with multiple lines of business.

Ability to map technology solutions to solve business problems or advance business goals.

Demonstrating resilience and creativity to gain commitments over challenging sales cycles.

Experience with large sales targets

Primary Location City/State:

Homebased Conway Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting hiring training promotion or other employment of associates or the awarding of subcontracts because of a persons race color sex age religion national origin protected veteran military status physical or mental disability sexual orientation gender identity or expression genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado California Connecticut Maryland NevadaNew Jersey New York City Ohio Rhode Island and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws please contact.

Employment Type

Full-Time

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