Voice of Customer Specialist

Purpose of the Role 

GfKs suite of Market Intelligence (MI) solutions are providing manufacturers distributors and retailers with the ability to measure performance identify opportunities and implement smarter and faster decisions. gfknewron is the single platform for Tech & Durable data.  

The Global Voice of Customer Go to Market (VoC / GTM) Expert is responsible for collecting customer feedback and insights and is the ambassador of the customer in the organization advocating for customer centric decisions and improvements for the gfknewron platform (gfknewron Market Predict Distribution Panel). We will review adding more MI based products in the future. 

This position is focusing on the gfknewron Retail proposition 

Youll be joining a truly global team with representatives located in Asia and Europe. 

Job Responsibilities 

• lead gathering analyzing and interpreting customer feedback and insights (e.g. leveraging the NIQ/GfK User Voice Portal mining user research consulting with Product Analytics / Amplitude) 

• act as a voice of customer within NIQ/GfK advocating for customercentric decisions and improvements 

• collaborate with crossfunctional teams to translate customer feedback into actions that drive product enhancements 

• monitor customer sentiment trends and preferences to inform strategic decisionmaking and product roadmap prioritization 

• Support GoToMarket (G2M) from product perspective coowning with Commercial and Marketing creation of onplatform tutorials in partnership with Design 

• provide GoToMarket material and update help center content in partnership with Marketing and  

• deliver trainthetrainer material for gfknewron proposition (gfknewron Market Predict) in partnership with the CSM training team and support external and internal trainings 

• support client trials and client pitches 

• support Change Management within the service transformation 

Qualifications :

• Obsessed with the client. Proficient in identifying exploring communicating client needs and use cases specifically in the retail space 

• Experienced in the research industry or retail industry with proven record on customer success management on the retail side 

• Understanding of Retail Measurement and detailed knowledge of the GfK MI Retail Panel 

• Deep understanding of the gfknewron platform and the how gfknewron supports client use cases 

• Strong communication skills and collaborative mindset. Knows how to work with a diverse community to set and meet common goals 

• Works with integrity and has eye for detail with highquality standards 

• Enthusiasm to learn and utilize learnings 

• Fluent in English 

• Hands on knowledge of Microsoft Office including PowerBI; interest in learning to work with stateoftheart feedback collection software 

Additional Information :

Benefits:

Exciting work environment that brings people together.

Use the latest digital technologies.

Ongoing trainings to support your development.

Opportunities for personal and professional growth.

Great compensation linked to individual performance and company results.

Flexible working hours.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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