GSA- Front Office
GSA- Front Office
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Job Description
We are seeking a highly motivated and customerfocused Guest Service Agent (GSA) to join our Front Office team in Mysuru India. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences.
- Warmly welcome and checkin guests providing a smooth and efficient arrival experience
- Handle guest inquiries requests and complaints promptly and professionally
- Process checkouts including accurate billing and payment collection
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain uptodate knowledge of hotel services local attractions and events
- Manage reservations room assignments and special requests
- Ensure the front desk area is organized clean and presentable at all times
- Assist with administrative tasks including report generation and recordkeeping
- Support team members and collaborate effectively to maintain high service standards
- Adhere to all hotel policies procedures and safety guidelines
Qualifications :
- Diploma or degree in Hotel Management or related field
- Previous experience in a customer service role preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Proficiency in hotel management software particularly Opera (preferred)
- Ability to multitask and work efficiently in a fastpaced environment
- Flexible and adaptable with a positive attitude
- Team player with a collaborative mindset
- Basic computer skills including proficiency in Microsoft Office suite
- Ability to work in shifts including nights weekends and holidays
- Fluency in English; knowledge of additional languages is a plus
Additional Information :
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
