ITS_Senior_Associate

Roles & Responsibilities :
Tasks

• Manage and resolve incidents including complex hardware software and network issues.

• Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

• Resolve advanced Windows operating system issues including system crashes blue screens and software conflicts.

• User access administration

• Providing access to users as per the process defined

• Maintenance of Active Directory security groups for managing access permission on file shares

• Managing MSExchange email distribution lists

• Providing/Removing access to engineering tools

• Ticket handling through SMT (Remedy) or any ticketing tool & documentation

• System Administration:

  • Manage and troubleshoot issues related to Windows Server including Active Directory DNS DHCP and Group Policy.

  • Perform advanced tasks such as system imaging software deployment and virtual machine management.

  • Oversee backup and recovery procedures to ensure data integrity and availability.

  • Implement and manage security measures including antivirus patch management and encryption.

• Documentation and Reporting:

  • Maintain thorough documentation of technical issues resolutions and procedures for future reference.

  • Generate reports on incident trends system performance and user satisfaction to identify areas for improvement.

  • Collaborate with Level 1 support and other IT teams to improve overall service delivery.

Qualifications :

Educational qualification:

Bachelors degree in Computer Science Information Technology or a related field.

Experience :

5 years of experience in Identity and Access Management or related roles.

• Preferred Relevant certifications such as MCP ITIL concepts

Mandatory/requires Skills :

• ITIL Framework: Indepth understanding and application of ITIL principles and practices.

• Incident Management: Proven experience in managing and resolving incidents promptly.

• Active Directory: Proficiency in administering Active Directory including user management and group policy configuration.

• Network Administration: Basic knowledge of network protocols configurations and troubleshooting techniques.

• Tools: Experience with IAM technologies and tools for identity provisioning role management and access governance.

Soft Skills:

•  

  Communication: Strong verbal and written communication skills

•  

  Time Management: Proven ability to manage multiple tasks and priorities in a fastpaced environment.

• Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills :

Experience in a largescale IT environment supporting diverse technologies and user groups.

1. Familiarity with IAM ticketing tools and technologies.

Additional Information :

Bosch Internal comments: Raising against new opportunity (Oppn id) Service now project coordination support between Keenfinity and Capgemini.

Remote Work :

No

Employment Type :

Fulltime