Administrative Services Trainer & Process Coordinator â Wallonia & Brussels
Administrative Services Trainer & Process Coordinator â Wallonia & Brussels
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a Service Assistant Trainer & Process Improvement Specialist to strengthen our operations in Wallonia and Brussels across 15 branches from Woluwe to Arlon and from Mons to Verviers.
You will play a key role in onboarding training and continuously developing our Service Assistants the administrative and frontdesk experts at our branches. At the same time you will contribute to our continuous improvement efforts optimizing operational processes and helping shape the future of customer service excellence.
Your Responsibilities
Training & Coaching
- Conduct onboarding and ongoing training for Service Assistants.
- Support employees in developing soft skills customer service abilities and system proficiency.
- Act as a coach and motivator to help team members succeed in their roles.
Process Improvement
- Identify operational bottlenecks and propose improvements across locations.
- Collaborate with your Flemish/Englishspeaking counterpart and your manager to harmonize processes nationwide.
- Liaise with international stakeholders to share and implement best practices.
- Document and implement new procedures training guides and SOPs.
DataDriven Thinking
- Use Google Sheets/Excel to analyze performance and spot trends or gaps.
- Present insights that support decisionmaking in operations and training.
Qualifications :
- Bilingual: Fluent in French and English (written and spoken). Dutch is a plus.
- Excellent written communication skills in French.
- You are proactive organized and stressresistant.
- Strong interpersonal skills with a talent for motivating and developing others.
- Comfortable using IT tools and learning new software quickly.
- Experience in training coaching or process improvement is a big advantage.
- Willing to travel frequently across Wallonia and Brussels (drivers license B required).
Additional Information :
What We Offer
- Permanent contract
- Competitive salary
- Company car and fuel card
- An informal open and international work culture
- A dynamic role with room for ownership and creativity
- Meal vouchers (7/day) and annual eco vouchers (250)
- The opportunity to grow with one of Europes fastestgrowing automotive tech companies
Interested
Wed love to hear from you! Apply now with your CV and cover letter or reach us via if you have any questions.
At AUTO1 Group we believe in an open culture where everyone feels welcome. We are committed to equal opportunity regardless of gender ethnicity religion age sexual orientation disability or any other nonperformancerelated factor.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
