Tenant Experience Coordinator
Tenant Experience Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Four dynamic integrated companies make up the Transwestern enterprise giving us the perspective to think broadly deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment development hospitality and brokerage and asset services. Our awardwinning collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at and @Transwestern.
Part of the Transwestern companies Transwestern Real Estate Services (TRS) strives to add value for investors owners and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle agility and creativity are hallmarks of our approach while vast national resources and sound market intelligence underpin customized recommendations and property solutions.
Transwestern is built on a common purpose Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart passionate hardworking people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
POSITION ESSENTIAL FUNCTIONS:
The Tenant Experience
Serve as central point of contact for programming in the assembly areas public common areas and retail experience.
Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; managements goal is to have weekly events ranging from an audience of 501500 people.
Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our go to person for all things wellness relaxation fun and recreation.
Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
Responsible for the execution of events within the budget
Maintain calendar of tenant birthdays anniversaries life events and execute gift programs.
Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors equipment and giveaways for events/programs such as caterers live entertainment fitness instructors etc.
Assist with seasonal programming and dcor as required
Maintain accurate information on directories and other building publications
Order supplies for amenities areas as approved by property management
Maintain Conference Center schedule assist users with understanding of various options available document feedback monitor cleaning (i.e. carpets etc.) AV equipment furniture etc.
Communicate room setups to building engineers/porters and ensure that they are completed per the clients instructions; monitor meetings for noshows and cancelations and communicate accordingly
Create advertisements for tenant events and other programming for various media platforms (electronic directory email print other signage)
Attend relevant community meetings to stay current with market happenings
Send weekly update emails to tenants as well as monthly newsletters
Coordinate and executed the tenant movein moveout program
Maintain Social Media Accounts for the Building
OPERATIONAL MANAGEMENT:
Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners
Respond positively and promptly to all tenant requests; coordinating the appropriation action plan with management engineering janitorial security building staff
Interface with tenants and vendors in daily operations of the building.
Assist in preparing presentation materials for managers in preparation for tenant/client presentations
Maintain lease and property files.
Track and file all service and construction contracts and insurance certificates. Maintain followup system for expiration.
Represent and communicate clearly and accurately in person over the phone and in writing the authority of the Property Manager based on legal agreements in effect and TW policies
Provide accounts payable support which includes saving coding invoices
Support accounts receivable preparing bill backs.
Compose and type all correspondence and memos as directed.
Assist with preparation of meetings.
Order and maintain adequate stock of office supplies.
Oversee administration and monitoring of the building work order system.
Support security administration.
Additional duties or projects as assigned by the Property Manager.
POSITION REQUIREMENTS:
Preferably a bachelors degree in Business Management Event Management Hospitality Focus
Entry level to three years experience in hospitality event coordination marketing or related field is desirable
Professional demeanor and appearance
Excellent people customer service and communication skills
Flexible and adaptable to shifting priorities
Strong organizational skills and the ability to multitask
Tech Savvy
Proficient in Microsoft Office Suite Google Drive Gmail iOs technology
Ability to learn new tech programs quickly
Selfmotivated
Able to think quickly and efficiently when confronted with a client request and anticipate the needs of others
WORK SHIFT:
LOCATION:
Des Moines IAABOUT US
Transwesterns Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to preemployment background checks which may include but are not limited to based on the role for which they have been selected: criminal history education verification social media review motor vehicle records credit history and professional license verification. In addition your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
Required Experience:
IC
Employment Type
Full-Time
