AEM Cloud SME

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work dont just take our word for it our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance global days off wellness fund marketleading parental leave access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy employee and community engagement.

We know that people are the differentiator in our business and thats why we want to meet you.

The Opportunity

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customerfacing technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering and continued optimisation and value realisation once fully running.

The CSME consists of technically savvy individuals who have extensive experience building supporting webbased applications at the application layer. The result we desire is close collaboration with product engineering and SREs to deliver an exceptional experience to AEM Cloud Service customers. CSMEs are trusted advisors to customers and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process optimization of software configurations training and best practice guidance.

What youll do

• The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.
• A strong working knowledge of AEM and related technologies (such as Java) is essential.
• Additionally CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed in order to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloudnative and automation concepts practices and procedures.

What you need to succeed:

• Proficiency with programming languages (one or more Java Python HTML/CSS/Javascript etc.)
• Experience with load functional & UAT testing protocols and tooling as well as good knowledge of CICD and pipeline technologies and DevOps philosophies.
• Candidates should obtain a Bachelors degree or equivalent experience.
• The CSME team is a problemfinding and problemsolving team. Candidates should be keen on learning and exploring new technologies.
• Natural ability to take initiative and lead join new projects and contribute to the teams success. Take ownership of critical components in alignment with our teams deliverable and vision and shape their future direction and architecture. Be an active participant in planning and executing on quarterly milestones and have impeccable follow through.
• Finally CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fairpay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together!

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