Workforce Analyst, Urgent Care-Koke Mill
Workforce Analyst, Urgent Care-Koke Mill
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Assists in the development implementation and evaluation of MPS workforce management strategies. Manages all aspects of staff scheduling for the clinic. Works collaboratively with the Manager Patient Services and Manager Clinical Services to meet scheduling needs. Responsible for the coordination and communication of all staffing related issues to the clinic leaders and providers. Analyzes RVU trends and data from various sources to help answer questions related to staffing needs. Monitors staffing volumes productivity and service levels to optimize staffing while maintaining service level standards. Analyzes and delivers workforce data in a manner that empowers clinic leaders to make informed decisions regarding labor utilization.
Qualifications
Education:
- Associates degree in health services administration or business related field preferred or high school diploma and five (5) years of leadership experience in a physician office practice or health administration setting required.
Experience:
- Two (2) years of experience scheduling hourly staff in a healthcare setting.
- Prior experience with human resources/payroll applications specifically Lawson and API preferred.
Other Knowledge/Skills/Abilities:
- Outstanding analytical and organizational skills required.
- Outstanding interpersonal and written communications skills required.
- Outstanding ability to deal with current and future MPS physicians in all situations.
- Ability to manage several high priority projects simultaneously while maintaining established timeframes for completion.
- Demonstrated outstanding ability to work with all levels of staff and physicians in all situations.
Responsibilities
- Provides ongoing workforce managementrelated expertise and support to clinic leadership.
- Manages all aspects of staff scheduling for the clinic. Works collaboratively with the Manager Patient Services and Manager Clinical Services to meet scheduling needs.
- Analyzes RVU trends and data from various sources to help answer questions related to workforce staffing needs. Researches industry standards via MGMA Action OI or other advisory groups as it pertains to workforce management in a primary care setting.
- Monitors staffing volumes productivity and service levels to optimize staffing while maintaining service level standards.
- Analyzes schedule performance forecast accuracy underlying assumptions historical trends and make continuous adjustments and improvements to the forecasting headcount planning and scheduling process.
- Partners with the Regional Administrator and Human Resources on identifying root causes of employee turnover overtime and other variables that may impact the stability of the workforce.
- Supports systemwide workforce management strategies and initiatives.
- Works closely with the Regional Administrator on building the business case and subsequently submitting clinical and nonclinical position requisitions.
- Coaches and mentors operational leaders to assist in moving labor performance closer to established budgeted objectives and performance levels.
- Leads the design and implementation of the clinics succession retention and performance management plans
- Serves as the backup to the Manager Patient Services.
- Analyzes PTO submissions and approve/deny based on their effect on operations.
- Serves as the primary point of contact for all staff and provider callins. Ensures appropriate dissemination of communication to the operational teams impacted by planned or unplanned absences.
- Provides analytical support for special projects.
- Trains staff leaders and providers on the utilization of API and serves as the SME for all reporting available within API API Business Analytics and HR Scorecard.
- Ensures timely completion of documentation to include but not limited to clinic payroll physician weekly productivity reports and specialist reports.
- Assists Regional Administrator with annual preparation of clinic specific aspects of the budgeting process.
- Assists Regional Administrator in analysis of job functions job titles and restructuring of work.
- Provides input into the development of employee performance appraisals and disciplinary processes.
- Provides significant input on hiring discipline and termination activities
- Supports all patient satisfaction efforts.
- Maintains confidentiality of sensitive employee data financial information and of all system information.
- Performs other related work as required or requested.
Required Experience:
IC
Employment Type
Full-Time
