Global Security Operations Center Operator
Global Security Operations Center Operator
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Salary Not Disclosed
1 Vacancy
Job Description
QVC Group brings innovative products compelling content and unforgettable moments to millions of shoppers worldwide via social platforms streaming apps ecommerce sites and TV channels making every screena doorway to discovery delight and community.
The Opportunity
The Global Security Operations Center (GSOC) located in West Chester PA is the center for the monitoring and analysis of risk affecting QVC Group global operations. The GSOC supports the protection of our team members and corporate infrastructure. As the GSOC Operator you will provide exceptional customer service professional response to emergency situations and display the values set forth by our CREWS Global Security & Business Continuity function. You will assist the Global Security Investigations Team members in recognizing identifying investigating and reporting on criminal elements and activities that can affect QVCG and its team members. You will work at the West Chester PA headquarters and report to the GSOC Supervisor.
- This schedule is onsite 7am 7pm OR 7pm 7am with rotating days off (2 days on 2 days off 2 days on 3 days off 3 days on 2 days off).
Your Impact
- You will monitor and investigate alarm activity across global locations to dispatch appropriate security response teams and partners. Write escalate and distribute incident reports. Assess opensource information that can be used to develop intelligence and risk reports.
- Use and understand the Incident Commander Program to manage incidents and events. Use command center resources (video wall mass notification tools set up conference bridges ISOS Travel Tracker Everbridge badge/alarm activity screens CCTV etc.) to include Intrusion Detection and fire protection systems.
- Help with metric report development using multiple applications including Microsoft Office the access control system and visitor management system. Monitor alarm volume activity (alarm abatement) to identify hardware issues and resolutions.
- Partner with IT/Data Center Cyber Security Data Privacy Ethics and Compliance Environmental Health & Safety Global Security Investigations Team Member Relations Legal Global Crisis Management Global Business Continuity Broadcast & Engineering Talent Service Center teams.
- Primary resource during crisis events and incident escalation. Assess emerging and developing information to adequately determine what group or teams are required to manage business disruptions. Monitor global travel security events globally that have the potential to impact QVCG global business travelers and their safety.
What You Bring
- Minimum Education: Associate degree (2 yrs.) in Criminal Justice Business Administration or other relevant field preferred; or equivalent experience.
- Minimum Experience: 2 years of experience in private sector law enforcement or combination of the two.
#LIKW1
#LIOnsite
If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fastmoving careers!
For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrierfree employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
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Required Experience:
Exec
Employment Type
Full-Time
