PCA/Unit Admin Assistant - Pre Admit Testing - Full Time (Days)

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit assisting with directions information and guidance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution responding positively to requests for assistance.

• Interacts with peers staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.

• Provides contributions towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Follows the patient and familycentered care standards and provides direct patient care under the direction of a registered nurse. Documents where applicable care administered diagnostic measurements treatments and procedures in accordance with established policies and procedures. Responds to the call light system contacting nursing personnel as appropriate and follows through with meeting patient needs.

• Pull/prints daily reports per unit standard which may include daily shift report charge nurse reports handoff reports and/or My Daily Care Plan. Assists with calls to physicians and their office bed management transfer services or other floors coordinating with Operations Administrator as needed. Organizes the unit workflow paperwork as needed proactively problemsolves anticipating needs and managing multiple ongoing priorities with minimal supervision.

• Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment. Rounds through the unit per unit expectations to check for environmental or equipment needs and other assistance that may be needed. Serves as an inhouse courier which may include retrieving blood handdelivering labs tele boxes etc.

• Contributes towards improving department scores for patient satisfaction through peertopeer accountability i.e. bedside shift handoff/report.

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Provides appropriate handoff at change of shift at patient bedside to communicate and collaborate promoting patientcentered care.

• Conducts hourly rounding to ensure patient needs are met (four Ps). Monitors and addresses noise level of unit to improve or impact patient satisfaction. Responds to patient calls promptly. Reports near misses and collaborates with the interprofessional health care team to improve patient safety. Reports near misses and collaborates with the interprofessional health care team to improve patient safety.

• Contributes towards improving quality and safety scores through peertopeer accountability. Supports initiatives to prevent conditions such as pressure injuries patient falls and hospitalacquired infections.

• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow. Utilizes time between heavy workloads efficiently.

• Utilizes resources with cost effectiveness and value creation in mind. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime assisting coworkers as needed.

• Offers innovative solutions in performance improvement projects and shared governance activities. Follows up on action items as necessary to ensure completion of assignments.

• Seeks opportunities to identify selfdevelopment needs on knowledge base skill level and decisionmaking as necessary especially in areas of question from preceptor and assigned licensed personnel and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)

• Eighteen months of Certified Nursing Assistant (CNA) Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience

• One year of secretarial/office college/vocational training or six months of internal crosstraining within Houston Methodist

• Prior health care experience and/or medical terminology preferred

• BLS Basic Life Support (AHA) AND
• CNA Certified Nursing Assistant State Licensure For Skilled Nursing Facility(SNF)/Rehab departments only

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Performs basic patient care activities of daily living (ADLs) within unit specific defined limits and job scope such as assistance with patient elimination hygiene comfort safety nutrition and progress activity

• Ability to operate and troubleshoot equipment (fax PC printers telephones etc.)

• Proficient computer application skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms and more than 2100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houstons regional leader in robotic minimallyinvasive surgeries and specializes in cardiology and cardiovascular services neurology neurosurgery orthopedics and sports medicine and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center Cancer Center Imaging Center Infusion Center Sleep Center Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.