IT Support Mgr II
IT Support Mgr II
Posted on :
06-05-2025
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1 Vacancy
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Job Description
Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon Global IT Support! Were looking for people who strive to Work Hard. Have Fun. Make History.
Amazon is seeking bright adaptable and hardworking applicants to work at our Corporate Offices in the National Capital Region India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely accurate and professional support. A successful IT Support Manager II excels in a fastpaced team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software hardware and networking disciplines.
About The Role
As an IT Support Manager II you will use your Leadership & technical knowledge and specialized skills to support build implement and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. AWS technologies and distributed systems concepts.
Responsibilities include but are not limited to
Managing team of ITSEs
Coordination with other internal & external stake holders.
Support virtual or physical events and town halls for India
Manage Audio Visual devices and services in India
SL governance for team ensuring services uptime for customers.
Helping and leading team to troubleshoot difficult IT problems.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Having a good exposure in IT Asset management.
Senior Level Customer Support.
Participate in hiring training and development of team.
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
5 years of leading technology teams as a information technology operations manager experience
Knowledge of cabling best practices
Bachelors degree
Experience with system management tools and client/server environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is seeking bright adaptable and hardworking applicants to work at our Corporate Offices in the National Capital Region India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely accurate and professional support. A successful IT Support Manager II excels in a fastpaced team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software hardware and networking disciplines.
About The Role
As an IT Support Manager II you will use your Leadership & technical knowledge and specialized skills to support build implement and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. AWS technologies and distributed systems concepts.
Responsibilities include but are not limited to
Managing team of ITSEs
Coordination with other internal & external stake holders.
Support virtual or physical events and town halls for India
Manage Audio Visual devices and services in India
SL governance for team ensuring services uptime for customers.
Helping and leading team to troubleshoot difficult IT problems.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Having a good exposure in IT Asset management.
Senior Level Customer Support.
Participate in hiring training and development of team.
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
5 years of leading technology teams as a information technology operations manager experience
Knowledge of cabling best practices
Bachelors degree
Experience with system management tools and client/server environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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